Tsietsi Mapane
IT Technician
Bloemfontein,Free State
Summary
Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.
Overview
4
4
years of professional experience
Work History
IT Technician
PV Financial Solutions Pty Ltd
Bloemfontein
05.2024 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Maintained over 25 office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and switches.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience by 80% with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing 50% technical expertise to ensure successful project outcomes.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Enhanced network performance by 60% , conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
- Installed, configured and maintained computer systems and network connections.
- Created 6 user accounts and assigned permissions.
IT Intern
Unity IT Solutions
Vereeniging
03.2019 - 04.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Enhanced user experience with company's internal software by 20% collecting feedback and coordinating with developers for necessary adjustments.
- Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
- Conducted thorough testing of new software applications to ensure compatibility and efficiency across different operating systems.
Education
Diploma - Information Technology
Central University Of Technology
Bloemfontein 03.2025 - 03.2025
Associate of Science - Software Engineering
Jeppe College
Vereeniging 09.2019 - 09.2019
Skills
Help desk operations
Timeline
Diploma - Information Technology
Central University Of Technology
03.2025 - 03.2025
IT Technician
PV Financial Solutions Pty Ltd
05.2024 - Current
Associate of Science - Software Engineering
Jeppe College
09.2019 - 09.2019
IT Intern
Unity IT Solutions
03.2019 - 04.2022
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