Tsietsi Rathaba
NOC Engineer
Midrand
Summary
Adept at network troubleshooting and enhancing system security, my tenure at VOX Telecom showcased a knack for driving efficiency improvements and fostering client relationships. With expertise in LAN/WAN technologies and a proactive approach, I consistently exceeded SLA standards, significantly boosting customer satisfaction and system reliability.
Network operations professional with extensive experience in monitoring and maintaining network systems. Proven track record of resolving technical issues efficiently and ensuring network stability. Known for strong collaboration and adaptability to changing needs. Expertise in network monitoring, incident management, and customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NOC Support Engineer
VOX Telecom
09.2015 - 10.2018
- Delivered high-quality solutions under tight deadlines while maintaining a strong attention to detail.
- Worked alongside engineering teams to effectively implement required new features and technologies.
- Drove efficiency improvements by collaborating with cross-functional teams to streamline communication.
- Enhanced system security through regular software updates, patch management, and vulnerability assessments.
- Participated in on-call rotations to provide round-the-clock support for urgent issues or escalations.
- Established positive relationships with clients by actively listening to their needs and promptly addressing any concerns.
- Developed comprehensive documentation for knowledge sharing among team members and improved training processes.
NOC Engineer
COMSOL
09.2018 - 07.2022
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Supported global network users with connectivity, VPN, and access issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Established positive working relationships with users to quickly resolve problems.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Closed first-time tickets quickly and met resolution volume requirements.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Updated internal customers regarding open tickets and status of resolutions.
- Exceeded SLA standards for response times and problem resolution.
- Created graphical reports to visualize network performance and uptime to management members.
- Managed and monitored installed systems for highest level of availability.
NOC Tier 1 Engineer
CMC Networks
07.2023 - Current
- Provided expert guidance during critical situations such as outages or service disruptions, expediting resolutions effectively under pressure.
- Participated in regular meetings with cross-functional teams to discuss current initiatives, challenges, and opportunities for improvement.
- Assisted in the development of standard operating procedures to improve overall efficiency within the NOC team.
- Collaborated with team members to resolve complex network problems, ensuring seamless connectivity.
- Enhanced customer satisfaction by providing timely and accurate technical support.
- Documented incident reports and resolutions in a comprehensive knowledge base for future reference.
Education
High School Diploma -
Harmony High School
Virginia, South Africa 04.2001 -
Skills
Operating system support
Network troubleshooting
LAN and WAN technologies
Wireless networking
Remote support
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Additional Information
REFERENCE(s):
1. Obrey Mabunda
Service Desk Agent Comsol Networks
Tel No. 071 716 9873
2. Melodi Komana
Provisioning Engineer Comsol Networks
Tel No. 073 114 3510
3. Queen Ntsebe
NOC Engineer Tier 1 CMC Networks
Tel No. 081 503 7479
4. Unanne Khumela
NOC Engineer Tier 1 CMC Networks
Tel No. 076 276 5282
5. Patrick Mngomezulu
Voxtelecom Managed Services Technical Engineer
Tel No. 073 915 6929
Timeline
NOC Tier 1 Engineer
CMC Networks
07.2023 - Current
NOC Engineer
COMSOL
09.2018 - 07.2022
NOC Support Engineer
VOX Telecom
09.2015 - 10.2018
High School Diploma -
Harmony High School
04.2001 -
Cisco Certified Network Associate (CCNA) - Cisco Systems.
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