Tsietsi Mbuso
JHB,GP
Summary
Results-driven professional with extensive experience in project management and team collaboration. Skilled in optimizing processes and fostering effective communication to achieve timely project completion. Capable of multitasking and prioritizing tasks in fast-paced settings. Experienced in administrative support, record maintenance, and enhancing operational efficiency across departments.
Overview
5
5
Languages
6
6
Certifications
20
20
years of professional experience
Work History
Demand Creations Coordinator
CHAPS
JHB, South Africa
10.2019 - 12.2021
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Provided for smooth day-to-day flow of communications to build trust within unit.
- Trained new staff on internal procedures and software, enhancing team capability and efficiency.
- Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Analysed performance data, producing detailed reports to inform management decisions and drive continuous improvement.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Scheduled meetings, prepared agendas, and distributed minutes to ensure all participants were well-informed.
Demand Generation Officer
JHPIEGO
KZN, South Africa
06.2018 - 09.2019
- Managed team of Linkage Navigators , providing leadership and guidance for operational efficiency.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
- Conducted employee evaluations and reviews to identify and recommend areas for improvement.
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
- Developed and maintained relationships with community leaders to support local engagement initiatives.
- Analysed incident reports, identifying trends and developing strategies to reduce future occurrences.
- Participated in recruitment panels, selecting candidates who aligned with organisational values and objectives.
- Employed excellent interpersonal skills to build positive relationships with local schools, businesses and community groups.
- Organised community outreach programmes, strengthening public relations and enhancing organisational reputation.
Demand Creations Officer
CHAPS
JHB, South Africa
01.2015 - 01.2017
- Set monthly KPIs and tracked performance against objectives to monitor an optimise client uptake strategies.
- Monitored service delivery and intervened proactively to correct problems.
- Engaged with community members to build trust and foster positive relationships between the program and the public.
- Delivered presentations on the efficacy of medical male circumcision and its link with HIV/AIDS at High schools, TVET Colleges, Institutions of Higher Learning, Churches, and community groups.
- Organised community outreach programmes, strengthening public relations and enhancing organisational reputation.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
Outreach Manager
CHAPS
JHB
01.2011 - 01.2015
- Developed and implemented community outreach strategies to enhance program visibility and engagement.
- Coordinated partnerships with local organizations to expand service offerings and resource sharing.
- Led training sessions for staff on effective communication and outreach techniques.
- Analyzed outreach data to refine strategies and improve participant recruitment efforts.
- Participated in community events to promote services and engage with public.
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Supervised a team of outreach coordinators, fostering collaboration and driving project success.
- Ensured compliance with all relevant regulations while executing tasks related to community-based projects.
Outreach Coordinator
SFH
JHB
01.2008 - 01.2011
- Developed outreach strategies to enhance community engagement and participation.
- Coordinated events and workshops to promote organizational initiatives and services.
- Managed relationships with community partners to strengthen collaboration and support.
- Analyzed outreach data to assess effectiveness and identify improvement areas.
- Trained team members on best practices for community interaction and engagement techniques.
- Implemented feedback mechanisms to ensure continuous improvement in outreach efforts.
- Oversaw volunteer recruitment and management, enhancing program capacity and impact.
- Led strategic planning sessions to align outreach goals with organizational mission and objectives.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
Recruitment and Retentions Officer
Bophelopele MC RCT
Johannesburg, Gauteng, South Africa
01.2002 - 11.2006
- Led operational initiatives to enhance patient care efficiency and service delivery.
- Developed training programs for staff to ensure compliance with healthcare standards and protocols.
- Streamlined patient intake processes, improving overall workflow and reducing wait times.
- Coordinated multidisciplinary team meetings to align on treatment plans and patient outcomes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Improved team morale and performance with consistent feedback and recognition of achievements.
Education
Matric - Social Studies
Progress Comprehensive High
Soweto, GautengSkills
Training
Marketing
Communication
Computer Literate: MS, Power Point, Excel
Demand Creation
Project Management
Staff training
Performance analysis
Strategic planning
Interdepartmental communication
Team leadership
Administrative coordination
Relationship building
Community engagement
Data reporting
Task delegation
Employee evaluation
Conflict resolution
Leadership skills
Administrative support
Microsoft Office
Communication expertise
Operational support
Event coordination
General office administration
Certification
HIV/AIDS Counselor, Society for Family Health/New Start
Accomplishments
Certificate of appreciation for valuable contribution to MMC Programme, Bophelo Pele MMC, 2009-01-01
Custom Section
JHB - Western suburbs, Johannesburg, Gauteng
References
1. Name: Sr. Claude Maqengu
Position: Project Manager = Supervisor
Organization: Centre for HIV/AIDS Prevention Studies
Email: clauder@chaps.org.za
Office contact: 011484 8068
Cell contact: 081 474 7710
2. Names: Miss. Allison Nefdt
Position: Project Manager = 2nd Supervisor
Organization: Centre for HIV/ AIDS Prevention Studies Ofice contact: 011 484 8068
Cell contact: 079 600 6526
3. Names: Mr. Prince Moscow Motsamai
Position: District Manager = Supervisor
Organization: JHPIEGO
Office contact: 031 582 4385
Cell contact 078 021 0359
Timeline
Introduction to Political Studies, OR Tambo Leadership School
06-2026
Demand Creations Coordinator
CHAPS
10.2019 - 12.2021
2Project Management, JHPIEGO
10-2018
Demand Generation Officer
JHPIEGO
06.2018 - 09.2019
ETHICS, Center for HIV/AIDS Prevention Studies
07-2017
MASTER COACH/TRAINER, GRS/CHAPS
07-2016
Demand Creations Officer
CHAPS
01.2015 - 01.2017
Outreach Manager
CHAPS
01.2011 - 01.2015
PICT, Society for Family Health
03-2010
HIV/AIDS Counselor, Society for Family Health/New Start
10-2008
Outreach Coordinator
SFH
01.2008 - 01.2011
Recruitment and Retentions Officer
Bophelopele MC RCT
01.2002 - 11.2006
Matric - Social Studies
Progress Comprehensive High