Tshwaro Sekete
Johannesburg
Summary
Experienced in hospitality roles, adept at juggling multiple responsibilities while maintaining high service standards. Committed to creating positive guest interactions and ensuring satisfaction through effective problem resolution and strong communication skills.
Overview
6
6
years of professional experience
Work History
Receptionist & Housekeeper
Boabab Tree Guest House
12.2018 - 12.2021
- Managed front-desk operations as a Receptionist, ensuring a welcoming and organized environment for clients.
- Provided Excellent Customer Service by catering to client needs and ensuring an enjoyable stay.
- Fulfilled housekeeper duties, maintaining the cleanliness and presentation of the guest house.
- Demonstrated the Ability to handle stressful situations in a calm manner while interacting with guests and managing simultaneous roles.
- Utilized Excellent Communication and Interpersonal Skills to effectively liaise with clients and management.
Waiter / Server
Bountiful Guest House
Bloemfontein
01.2022 - 01.2025
- Service Delivery: Delivered exceptional food and beverage service to guests in the dining area.
- Order Management: Accurately took and relayed guest orders to the kitchen, managing special requests, dietary restrictions or modifications efficiently.
- Problem Resolution: Proactively addressed guest concerns or complaints regarding food quality or service courteously to ensure high levels of guest satisfaction.
- Menu Knowledge: Maintained a thorough, up-to-date knowledge of all menu items, including ingredients, preparation methods, and daily specials, to confidently answer guest questions and offer appropriate recommendations.
- Setup and Breakdown: Prepared the dining area for service, including setting tables, stocking necessary supplies, and ensuring cleanliness of the dining room and service stations before, during, and after meals.
Education
High School Certification (Matric) -
Bloemfontein South High School
Bloemfontein, South AfricaSkills
- Customer Service: Excellent customer service
- Communication: Excellent communication and interpersonal skills
- Stress Management: Ability to handle stressful situations in a calm manner
- Technical/General: Computer literate
- Strong multitasking
References
- Boikokobetso, Sereeco, Manager, +27 83 658 9659, Boabab Tree Guest - House
- Boikokobetso, Sereeco, Manager, +27 83 658 9659, Bountiful Guest - House
Languages
English
Advanced
C1
Timeline
Waiter / Server
Bountiful Guest House
01.2022 - 01.2025
Receptionist & Housekeeper
Boabab Tree Guest House
12.2018 - 12.2021
High School Certification (Matric) -
Bloemfontein South High School