Tshwarelo Molopa
Manager: Data Analytics And Engineering
Olifantsfotein
Summary
I'm an experience data analytics specialist , who is motivated, analytical and courteous. Core strengths include self-assurance
and the ability to maintain healthy relationships with others allowing for effective work in a team and as an individual
Overview
16
16
years of professional experience
22
22
years of post-secondary education
Work History
LEAD: DATA ANALYTICS AND ENGINEERING
INVESTEC CREDIT RISK
11.2022 - Current
- Develop and implement strategic plans to achieve the company's goals and objectives
- Lead and motivate the team to advance employee engagement and develop a high-performing managerial team
- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
- Designing and building end to end BI solutions, that will extract data from multiple systems, transforming and loading into multiple reporting data warehouses
- Working with end users and analysts on requirements and translate them into technical specification, provides estimation to the management
- Supporting existing BI Platform, reverse engineer and improve processes
- Following and contributing to departmental development process in terms of standards, methodologies, testing, version control and documentation, mentor junior members, drive and implement industry best practices, evaluate, and introduce new tools, design, and improve existing ETL framework, data validation framework
- Assist in the migration to an off-premises Cloud Solution (Specifically Microsoft Azure).
LEAD CV ANALYTICS CONSULTANT
BLUNOVA (CELL-C CONSULTANT)
01.2022 - 08.2022
- Responsible for customer segmentation and profiling and behavior analysis for new products and solutions
- Perform business analysis for population targeting and segmentation
- Analyze metrics to continually improve company products offerings
- Customer Lifetime Value Analysis
- Campaign data extraction and KPI reporting (Pre and Post product launch)
- Perform in-depth campaign analysis to understand the effectiveness of campaigns as well as make strategic recommendations
- Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets.
SENIOR SPECIALIST: INSIGHTS AND ANALYTICS (CVM)
MULTICHOICE AFRICA
01.2020 - 01.2021
- Identify product sales, conversion (upsell/Cross sell), retention opportunities
- Understand churn drivers and recommend win-back strategy
- Identify and manage TAL (Test and Learning), including A/B Testing
- Understand customer onboarding experience
- Perform business analysis for population targeting and segmentation
- Analyze metrics to continually improve company products offerings
- Customer Lifetime Value Analysis
- Campaign data extraction and KPI reporting (Pre and Post product launch)
- Perform in-depth campaign analysis to understand the effectiveness of campaigns as well as make strategic recommendations
- Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets
- Analyze derived information to create value added knowledge of products, channels, service levels, trends or customers
- Implementation of a campaign execution framework across all channels
- Define quarterly Enterprise Customer Value Management strategy / commercial roadmap across segments/regions
- Provide research reports, highlighting main findings and key points and effectively
- Building statistical models and handling large volumes of data in a variety of formats for preparation of data insights and MIS dashboards
- Building/review models to extract and predict relevant information
- Customer Lifecycle Management throughout all stages of the customer lifecycle - acquisition, x/up/deep-sell of products and services, customer retention and win-back
- Deliver ad hoc insights and reports using data warehouse (Teradata), Siebel and other data sources as required
- Deliver sales & revenue reporting for sales teams
- Conduct Forecasting and extrapolation as required by business.
SENIOR SPECIALIST: REPORTING & INSIGHTS ANALYST
VODACOM BUSINESS JHB
01.2017 - 01.2019
- Analyze derived information to create value added knowledge of products, channels, service levels, trends or customers
- Implementation of a campaign execution framework across all channels
- Define quarterly Enterprise Customer Value Management strategy / commercial roadmap across segments/regions
- Provide research reports, highlighting main findings and key points and effectively
- Building statistical models and handling large volumes of data in a variety of formats for preparation of data insights and MIS dashboards
- Building/review models to extract and predict relevant information
- Customer Lifecycle Management throughout all stages of the customer lifecycle - acquisition, x/up/deep-sell of products and services, customer retention and win-back
- Deliver ad hoc insights and reports using data warehouse (Teradata), Siebel and other data sources as required
- Deliver sales & revenue reporting for sales teams
- Conduct Forecasting and extrapolation as required by business
- Provision of valuable leadership
- Encourage knowledge transfer and lessons learnt activities within the team
- Provide guidance and support to team members
- High complexity & priority projects
- Churn/Attrition Propensity Model, Upgrades Model, Next Best Product Recommendation Engine, Fixed to Mobile Penetration Strategy.
CUSTOMER INSIGHTS MANAGER (NPS) - CONTRACT
EDCON
01.2016 - 01.2017
- Collect, understand, analyze and interpret customer and competitor intelligence to drive improved business decisions
- Build statistical models to support/drive Marketing and broader business decisions (propensity models, segmentation models)
- Develop key insights and recommendations to drive improved customer sales and to drive decision making
- Trend & Gap analysis for all businesses within the business
- Contributing to the research and business justification of strategic development initiatives and projects
- Responsible for efficient business process monitoring and execution
- Scope and manage analysis process to drive answers to improve business decisions
- Share effectively with business owners in Marketing, Merchandising, Operations and Credit and Financial Services to drive decision-making
- Collaborate with business owners in Marketing, Merchandising, Operations, Credit and Financial and Loyalty to understand business challenges and opportunities and support better decision making through customer analytics and insights
- Scope, lead and manage analysis process to drive answers to improve business decisions and business performance.
SENIOR DATA ANALYST (CONTRACT)
NEDBANK
- Gather and analyze data to draw conclusions and make recommendations based on qualitative or quantitative data
- Provide Retail Banking with credit risk management strategies, thereby positively affecting profitability and reducing impairments
- Gather information to better understand issues, problems, and opportunities
- Analyze information from a variety of sources to detect trends, associations, and cause-effect relationships
- Engage with stakeholders to ensure that their data needs are met and issues are resolved
- Provide management information reports and recommendations to relevant stakeholders to assist in making informed and effective decisions
- Perform trends analysis for 'AS IS' and 'TO BE' scenarios, analyze derived information to create value added knowledge of products, channels, service levels, trends or customers
- Develop reports of a strategic, tactical or operational nature as required by business.
INFORMATION ANALYST
ABSA GROUP
01.2012 - 01.2015
- Perform trends analysis for 'AS IS' and 'TO BE' scenarios, analyze derived information to create value added knowledge of products, channels, service levels, trends or customers
- Develop reports of a strategic, tactical or operational nature as required by business.
REVENUE ASSURANCE DATA ANALYST
NEOTEL
01.2008 - 01.2012
- In-depth analysis of data to identify, estimate and propose revenue recovery
- Analysis of data produced by different source systems in GSM network and IT to detect revenue leakages.
Education
Matric -
Makikele High School
NDip. IT - Business Informatics
Tshwane University of Technology
BTech. Informatics - Business Informatics
Vaal University of Technology
Master of Science - Information Management
University of The Westen Cape
04.2001 - 04.2023
Skills
Data Mining
Communication
Machine Learning
Interpersonal & Leadership
Strategic Thinking
Operations
Presentation
Analytical
Expertise
SPSS
Qlikview
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Access
MySQL
SQL
Siebel
Visual Basics
SAS Base & EG
Visio
Business Object
Cognos
MicroStrategy
VBA
SSIS
SSRS
Tableau
Python
SAS Miner
R Programming
Teradata
Accomplishments
- Member of the Golden Key International Honour Society
- Nominated Top Performer
- IoT Hackathon
Personality
- Thrive Under Pressure
- Adept
- Fast Learner
- Positive
- Dedicated
- Loyal & Reliable
- Hardworking
- Collaborative & Independent
- Motivator
- Communication
- Passionate & Compassionate
References
Available on request
Timeline
LEAD: DATA ANALYTICS AND ENGINEERING
INVESTEC CREDIT RISK
11.2022 - Current
LEAD CV ANALYTICS CONSULTANT
BLUNOVA (CELL-C CONSULTANT)
01.2022 - 08.2022
SENIOR SPECIALIST: INSIGHTS AND ANALYTICS (CVM)
MULTICHOICE AFRICA
01.2020 - 01.2021
SENIOR SPECIALIST: REPORTING & INSIGHTS ANALYST
VODACOM BUSINESS JHB
01.2017 - 01.2019
CUSTOMER INSIGHTS MANAGER (NPS) - CONTRACT
EDCON
01.2016 - 01.2017
INFORMATION ANALYST
ABSA GROUP
01.2012 - 01.2015
REVENUE ASSURANCE DATA ANALYST
NEOTEL
01.2008 - 01.2012
Master of Science - Information Management
University of The Westen Cape
04.2001 - 04.2023
SENIOR DATA ANALYST (CONTRACT)
NEDBANK
Matric -
Makikele High School
NDip. IT - Business Informatics
Tshwane University of Technology
BTech. Informatics - Business Informatics
Vaal University of Technology
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