Tshwaragano Camomile Basetse
Pretoria
Summary
I am a transformational retail leader with 5+ years of experience driving business growth, leading high-performing teams, and delivering exceptional customer experiences. Proven track record of success in store management, stock control, and sales growth, with a passion for mentoring teams and fostering a culture of excellence. Driven by a strong work ethic and unwavering commitment to achieving business objectives, I consistently demonstrate dedication, resilience, and a customer-centric approach, inspiring teams to excel within their roles and beyond.
Overview
7
7
years of professional experience
Work History
Verterinary Stock Assistant /Retail Sales Advisor
Valley Farm Animal Hospital
Pretoria
06.2024 - Current
- Faced products on shelves and displays to meet company policies.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received customer orders and filled them accurately within specified time frames.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Provided support to other staff members during peak times of business activity.
- Spearheading veterinary stock management, ensuring accurate ordering, receiving, and stocking of inventory
- -Providing expert advice to customers on veterinary products and services, driving sales growth and customer satisfaction
- Collaborating with the veterinary team to ensure seamless delivery of services and products
- Developing and implementing effective stock management strategies to minimize waste and optimize inventory levels
- Designing and implementing marketing campaigns for the vet shop's social media platforms, increasing online engagement and driving sales
- Managing day-to-day operations, including:
- Maintaining accurate inventory levels and reporting stock discrepancies
- Processing transactions and handling cash, credit card transactions, and returns
- Ensuring store cleanliness, organization, and visual appeal
- Providing exceptional customer service, handling customer queries, and resolving complaints
- Assisting veterinarians and veterinary nurses with administrative tasks and patient care
- Maintaining confidentiality and handling sensitive client information with discretion
Team Leader
Absolute Pets
Pretoria
01.2021 - 06.2024
- Ensured compliance with legal and regulatory requirements in all team activities.
- Here's the revised paragraph with day-to-day operational skills:
- Leading a high-performing sales team, driving revenue growth and achieving business objectives through effective sales strategies and customer engagement
- Demonstrating expertise in sales, customer service, and team leadership, earning recognition as a Top Performer in Absolute Pets Academy
- Serving as Ambassador for the Lokuno pet nutrition brand, providing expert product knowledge and driving sales growth
- Overseeing visual merchandising across 10+ stores in the Pretoria region, including new store openings
- - Assisting with planogram development and implementation, ensuring effective product placement and visual appeal
- - Conducting regular store visits to monitor store performance, provide coaching and guidance to team leaders, and ensure compliance with company standards
- - Collaborating with the regional management team to drive sales growth, improve customer satisfaction, and implement business initiatives
- Providing exceptional customer service, handling customer queries, resolving complaints, and making recommendations to drive sales growth and customer satisfaction
- Managing day-to-day operations, including:
- Processing transactions and handling cash, credit card transactions, and returns
- Maintaining accurate inventory levels and reporting stock discrepancies
- Ensuring store cleanliness, organization, and visual appeal
- Managing employee schedules, absences, and performance
- Implementing loss prevention strategies to minimize shrinkage and theft
- Analyzing sales data and making informed decisions to drive business growth
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained positive working relationship with fellow staff and management.
Sales Associate
Rage Distribution (PTY) LTD
Pretoria
06.2018 - 01.2021
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Dr At Moreosele Secondary School
Pretoria11-2015
Skills
- Retail Operations & Stock Management
- Team Leadership & Staff Training
- Marketing & Social Media Campaigns
- Customer Management & Sales Growth
- Financial & Cash Flow Management
- Brand Ambassadorship & Promotions
- Recruitment & Talent Acquisition
- Visual Merchandising & Store Presentation
- System Administration
- Purchase order management
- Returns processing
- Stock rotation
- Stock disposal
Languages
English
First Language
Afrikaans
Beginner
A1
KEY ACHIEVEMENTS
- Award-Winning Leadership: Received the CEO of Excellence Award (2023) for outstanding performance in Absolute Pets Academy
- Sales Excellence: Recognized as a Star Performer (May 2023) for driving sales growth and exceeding targets
- Top Performer: Ranked #1 in the Training Academy for three consecutive months, demonstrating expertise in sales, customer service, and team leadership
- Sales Growth: Successfully increased store revenue and profitability by exceeding sales targets and driving business growth
REFERENCES
Available Upon Request
Timeline
Verterinary Stock Assistant /Retail Sales Advisor
Valley Farm Animal Hospital
06.2024 - Current
Team Leader
Absolute Pets
01.2021 - 06.2024
Sales Associate
Rage Distribution (PTY) LTD
06.2018 - 01.2021
High School Diploma -
Dr At Moreosele Secondary School