Tshwantshi David Tsatsi
Senior Systems Administrator
Centurion
Summary
Experienced IT professional with a strong background in systems administration and infrastructure management. Demonstrated reliability and adaptability in dynamic environments. Prioritizes team collaboration and achieving results, consistently delivering on project objectives. Strong skills in infrastructure and application monitoring, system optimization, and troubleshooting complex technical problems. Well-equipped to handle the challenges of this position.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
Work History
Senior Systems Administrator
First National Bank
02.2023 - Current
- Duties involve design, implement, administer & support of Infrastructure & Network Monitoring tools including integrations into other point products or element management systems
- The following tools are in scope Nagios/CheckMK, Thruk, TrueSight Operations Management, CA Service Operations Insight, Science Logic,AppDynamics and Service Now
- Day to day duties include:
- System integration
- Technical support
- Discovery and grouping of devices and services
- Documenting work instructions
- Training users on the management tools
- Building and automating reports for users
- Ensuring that all expected alarms/alerts/incidents are being generated and sent to the relevant support groups
- Business Service Mapping
- Development of Custom Monitoring
- Client demos
- Vendor Management
- Optimizing Monitoring & Event Tuning
- Planning and implementing system upgrades
- Request, Change and Incident Handling
- Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
- Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
Ops Specialist: IT Enterprise Systems Management
BCX
04.2016 - 01.2023
- Duties involve design, implement, administer & support of Infrastructure & Network Monitoring tools including integrations into other point products or element management systems
- The following tools are in scope - CA UIM, CA Spectrum, CA eHealth, CA Performance Management, BMC TrueSight Operations Management, SolarWinds Network Performance Monitor & Entuity Network Analytics
- Day to day duties include:
- System integration
- Technical support
- Discovery and grouping of devices and services
- Documenting work instructions
- Training users on the management tools
- Building and automating reports for users
- Ensuring that all expected alarms/alerts/incidents are being generated and sent to the relevant support groups
- Providing technical/presales input into high-level designs, proposals for internal projects and tender responses
- Software license management
- Client demos
- Vendor management
- Technical Presales
- Solution Design & Implementation
Ops Specialist: IT Enterprise Systems Management
Telkom (Cybernest/DCO)
11.2012 - 03.2016
- Duties involve design, implement, administer & support of Infrastructure & Network Monitoring tools including integrations into other point products or element management systems
- The following tools are in scope – CA Capacity Management Suite, CA UIM, CA Spectrum, CA eHealth, CA Performance Management
- Day to day activities included:
- Discovery and grouping of devices
- Documenting work instructions
- Training users on the management tools
- Building and automating reports for users
- Providing capacity reports as input into resource capacity plans
- Ensuring that all expected alarms/alerts/incidents are being generated and sent to the relevant support groups
- Providing technical/presales input into high-level designs, proposals for internal & external projects
Ops Specialist: Business Case Management
Telkom (Cybernest/DCO)
08.2012 - 10.2012
- Drafted business cases and funding request to fund major and monitor hosted projects
- Procured Data Centre hosting equipment for both external and internal hosting customers
- Capitalization of projects and
- Asset management once equipment is installed and operational
- Worked closely with Project Managers, IT Solution Architects, and Infrastructure Planners to ensure that the solution is delivered according to customer requirements and specification
Bursary Student/Intern
Telkom (Cybernest/DCO)
08.2011 - 07.2012
- Rotated in the Data Centre hosting environment assisting with various projects
- Played an active role in the DCO Strategy, Architecture and innovation team by testing desktop applications, web applications and multifunction printers
- Data analysis and documentation
- Played an active role in the Business Case Management section by acquiring funding from funding council to procure Data Center hosting equipment for both external and internal hosting customers
Bursary Student/Intern (Testing Agent)
Telkom
11.2010 - 08.2011
- Remote testing of faulty ADSL lines using various internal testing tools which would help us determine whether the issue is a service provider problem, an area problem, or the customer premises equipment
- Contacting customers to confirm if they are still experiencing issues and troubleshooting with them
- From the analysis of the test results and customer confirmation we would then know if escalation to the onsite Technicians is required
Education
Bachelor of Technology IT - IT Communication Networks
Tshwane University of Technology
Soshanguve (Pretoria) 01.2013 - 04.2015
National Diploma IT - Communication Networks
Tshwane University of Technology
Soshanguve (Pretoria) 01.2008 - 12.2012
Matric/Grade 12 -
Waterberg High School
Mokopane 01.2003 - 12.2007
Skills
Scripting
Windows administration
Incident management
Patch management
Software deployment
Network administration
ITIL processes
Virtualization technologies
Configuration management
DNS management
Linux administration
undefinedCertification
ITIL 4 Foundation, GR671008008TD, PeopleCert, 2019
Applicable Courses
- CA Capacity Management CCC r2.2, VPM r2.2, Capacity Manager r5.2: Differences 200, CA Technologies, 2014
- ITIL 4 Foundation, Torque IT, 2019
Timeline
Senior Systems Administrator
First National Bank
02.2023 - Current
Ops Specialist: IT Enterprise Systems Management
BCX
04.2016 - 01.2023
Bachelor of Technology IT - IT Communication Networks
Tshwane University of Technology
01.2013 - 04.2015
Ops Specialist: IT Enterprise Systems Management
Telkom (Cybernest/DCO)
11.2012 - 03.2016
Ops Specialist: Business Case Management
Telkom (Cybernest/DCO)
08.2012 - 10.2012
Bursary Student/Intern
Telkom (Cybernest/DCO)
08.2011 - 07.2012
Bursary Student/Intern (Testing Agent)
Telkom
11.2010 - 08.2011
National Diploma IT - Communication Networks
Tshwane University of Technology
01.2008 - 12.2012
Matric/Grade 12 -
Waterberg High School
01.2003 - 12.2007
ITIL 4 Foundation, GR671008008TD, PeopleCert, 2019
SolarWinds Network Performance Monitor, SolarWinds Academy, 2020
BMC Certified Associate: TrueSight Operations Management 11.x for Administrators, BMC Software, 2021
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