Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Tsholohelo Pretty Sibiya

Tsholohelo Pretty Sibiya

Financial Advicer (Medical Aid Broker)
Kuruman

Summary

Highly motivated, enthusiastic individual with experience on computer and administrative work. I am capable of managing priorities, good organizational skills and excellent interpersonal relations. Operations professional with track record of optimizing regional performance. Known for driving process improvements and enhancing team productivity. Valued for collaborative approach and adaptability to changing business needs, with skills in logistics management and strategic planning.

Overview

9
9
years of professional experience

Work History

Regional Operations Supervisor

Avoir Corporate Healthcare, Assmang Blackrock
04.2024 - Current
  • Company Overview: Company Overview: financial Advisers
  • Established effective communication channels between departments to facilitate information sharing and collaboration.
  • Day to day member enquiries (claims,and general enquiries)
  • Assisting members to complete and submit application forms
  • Membership cards request and distribution
  • Conducting medical aid induction sessions (New employees)
  • Ongoing member education sessions (Presentations)
  • Offer support in term of scheduling and organizing events
  • Assist and work hand in hand with HR, finance Labour Reps
  • Extensive knowledge of the medical aid Billing processes
  • Monitor and supervise all the consultants within the region
  • Build, strengthen and manage client relationships
  • Provide product and process knowledge at appropriate levels designated client through training and information sharing sessions
  • Assist and support with new business presentation when required
  • Company Overview: financial Advisers
  • Mentored junior staff members in professional development workshops for continuous skill enhancement.
  • Balanced multiple responsibilities concurrently demonstrating exceptional time management skills.
  • Championed employee recognition programs to boost morale and incentivize top performance across the organization.

Senior Consultant, Advisory Services

Avoir Corporate Healthcare, Assmang Blackrock
04.2019 - 03.2024
  • Company Overview: Company Overview: financial Advisers
  • Liaise with medical advisors, sending applications to schemes
  • General office administration, Provide Weekly and monthly Report
  • Maintain customer centric focus and good relation
  • Investigate, resolve and reply to escalated Enquiries
  • Solving Problems from members and Service Providers
  • Assisting with Billing for The Mine Client Orientated
  • Educating and Training Members about their choice of medical aid
  • Assisting with transportation of Stationery to other sites
  • Improved client satisfaction by providing strategic guidance and expert advice on business operations.
  • Company Overview: financial Advisers
  • Enhanced company reputation by contributing towards successful project outcomes which resulted in new client referrals.
  • Evaluated the effectiveness of implemented solutions through ongoing monitoring and reporting, ensuring alignment with client objectives.

Client Relation Consultant

Avoir Corporate Healthcare
02.2016 - 03.2019
  • Company Overview: Company Overview: financial Advisers
  • Established effective communication channels between departments to facilitate information sharing and collaboration.
  • Day to day member enquiries (claims, and general enquiries)
  • Assisting members to complete and submit application forms
  • Membership cards request and distribution
  • Conducting medical aid induction sessions (New employees)
  • Ongoing member education sessions (Presentations)
  • Offer support in term of scheduling and organizing events
  • Assist and work hand in hand with HR, finance Labour Reps
  • Extensive knowledge of the medical aid Billing processes
  • Monitor and supervise all the consultants within the region
  • Build, strengthen and manage client relationships
  • Provide product and process knowledge at appropriate levels designated client through training and information sharing sessions
  • Assist and support with new business presentation when required
  • Company Overview: financial Advisers
  • Assisted in the development of sales materials and presentations, showcasing the company''s value proposition to potential clients.
  • Enhanced client satisfaction by addressing and resolving issues promptly and professionally.
  • Completed opening and closing functions to meet operational needs.

Education

National Diploma - Management Assistant

NCR College

Grade 12 National Certificate - undefined

Mogomotsi High School

Certificate - Legal Liability

Prisma Training Solutions
Blackrock Mine
04.2001 -

No Degree - Chamber of Mine Safety Officer 1

Skillfull Trading Accredited Training
Johannesburg, South Africa
04.2001 -

Skills

  • Report writing experience
  • Excellent interpersonal skill
  • Supervisory role background
  • Self motivation
  • Time management abilities
  • Able to work independently
  • Problem Solving
  • Good verbal and written communication Skills
  • Interpersonal skills

Scheduling coordination

Personal Information

  • ID Number: 9111300216088
  • Date of Birth: 11/30/91
  • Gender: Female
  • Nationality: RSA
  • Driving License: Code 10

Timeline

Regional Operations Supervisor

Avoir Corporate Healthcare, Assmang Blackrock
04.2024 - Current

Senior Consultant, Advisory Services

Avoir Corporate Healthcare, Assmang Blackrock
04.2019 - 03.2024

Client Relation Consultant

Avoir Corporate Healthcare
02.2016 - 03.2019

Certificate - Legal Liability

Prisma Training Solutions
04.2001 -

No Degree - Chamber of Mine Safety Officer 1

Skillfull Trading Accredited Training
04.2001 -

Grade 12 National Certificate - undefined

Mogomotsi High School

National Diploma - Management Assistant

NCR College

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Tsholohelo Pretty SibiyaFinancial Advicer (Medical Aid Broker)