Process improvement and optimization
TSHOLOFELO SELLO
Administrator
Windmill, Boksburg
Summary
Tenacious service administrator with a decade-long track record at HiFi-Corp. Adapt at streamlining operations and exceeding customer expectations. Slashed repair ticket processing time by 20% through workflow optimization, boosting efficiency and customer satisfaction. Recognized as a 'Service Champion' for consistently achieving 95% satisfaction ratings, contributing to a 15% increase in repeat business. Proficient in MS Office Suite, CRM systems, and possess strong communication, interpersonal, and problem-solving skills. Driven to leverage expertise and passion for service excellence in a dynamic team environment focused on innovation and continuous improvement.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
5
5
Languages
6
6
Certificates
Work History
Administrator
Express Loads
10.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Streamlined invoice processing, reducing average payment turnaround time.
Service center administrator
Hifinance / Hifi-corp
08.2013 - 06.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Generated reports to suggest corrective actions and process improvements.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
NQF Level 5 Certificate - ISO 9001: 2015 Introduction
NOSA
11.2020 - 11.2020
NQF Level 5 Certificate - Incident Investigation Level 3
NOSA
02.2020 - 02.2020
Introduction To Samtrac & Samtr - NQF Level 5 Certificate
NOSA
03.2017 - 03.2017
Specialising in Human Resource Management - Administration
PC Training Business College
02.2010 - 12.2010
Grade 12 - Matriculates
Mamoratwa Combined School
01.2006 - 12.2006
Skills
Office administration
Customer service
MS office
Administrative support
Recordkeeping and file management
Staff management
Office management
Problem-solving
Attention to detail
Time management
Documentation and reporting
Schedule coordination
Document control
Mail handling
Decision-making
Information management
Team collaboration
Document management
Data confidentiality
Employee supervision
Scheduling
Team building and leadership
Work Planning and Prioritization
Timesheet processing
Financial oversight
Deadline adherence
Continuous improvement
Policy writing
Additional Information
- Expertise in service center operations: Proficient in all aspects of service center management, including customer service, issue resolution, data entry, and reporting.
- Strong problem-solving skills: Adept at identifying and resolving complex issues efficiently and effectively.
- Exceptional communication and interpersonal skills: Builds strong relationships with clients and colleagues,ensuring clear and concise communication.
- Highly organized and detail-oriented: Maintains accurate records and prioritizes tasks effectively in a fast-paced environment.
- Collaborative and team player: Thrives in collaborative environments and readily supports colleagues to achieve shared goals.
- Committed to continuous learning: Eager to stay ahead of industry trends and expand knowledge base.
Interests
Customer service excellence
Problem-solving and critical thinking
Teamwork and collaboration
Innovation and continuous improvement
Languages
1. English
2. Afrkaans
3.South Sotho
4.Setswana
5.IsiZulu
Reference
Kurt Beyers
0780091603
Certification
Matric
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveSoftware
SAP CRM
MICROSOFT OFFICE
SAGE
Timeline
Administrator
Express Loads
10.2024 - Current
NQF Level 5 Certificate - ISO 9001: 2015 Introduction
NOSA
11.2020 - 11.2020
NQF Level 5 Certificate - Incident Investigation Level 3
NOSA
02.2020 - 02.2020
Nosa- Incident Investigation Level 3
01-2020
Nosa -ISO 9001 Introduction
01-2020
Introduction To Samtrac & Samtr - NQF Level 5 Certificate
NOSA
03.2017 - 03.2017
Nosa -Intro to Samtrac & Samtrac
01-2017
Service center administrator
Hifinance / Hifi-corp
08.2013 - 06.2022
Specialising in Human Resource Management - Administration
PC Training Business College
02.2010 - 12.2010
Diploma in Business Management
01-2010
Business Administration
01-2008
Matric
01-2006
Grade 12 - Matriculates
Mamoratwa Combined School
01.2006 - 12.2006