Tsholofelo Nomalanga Mzezane

Answered calls and emails from customers, placed orders and arranged installation dates and permits required.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Greeted customers and provided outstanding customer service.