Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tsholofelo Catherine Mamoliki

Pretoria

Summary

Dynamic shop assistant with a proven track record at Clicks Group Retailers, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective problem-solving and upselling strategies. Skilled in cash handling and safety compliance, fostering a well-organized and efficient store environment.

Attentive professional skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Shop Assistant cashier and wellness reliever

Clicks Group Retailers
Pretoria
04.2018 - 08.2023
  • Helped shop personnel complete assignments E-learning programs
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions
  • Conducted inventory counts and audits as scheduled by management.
  • Assisted in receiving, unpacking, and organizing new stock deliveries.
  • Disposed of hazardous materials properly in approved containers.
  • Monitored and reported any security issues or thefts to the manager.
  • Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
  • Handled customer phone calls, providing product information and stock availability.
  • Maintained knowledge of store layout to assist customers in locating products.
  • Assisted with training new shop assistants in store policies and procedures.
  • Operated cash registers, processed transactions, and handled cash accurately.
  • Provided excellent customer service by addressing and resolving customer complaints.
  • Assisted customers with returns and exchanges according to store policy.
  • Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
  • Assisted in the preparation and execution of store events and promotions.
  • Followed all safety and security procedures to minimize risks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped customers find specific products, answered questions, and offered product advice.

RMG INFUSIONS MOBILE BAR

RMG INFUSIONS
Pretoria
03.2014 - 12.2016
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Management Assistant - Business Management

Tshwane North Pretoria Campus
Pretoria
01.2022 - 06.2023

Associate of Science - Human Sciences

University of South Africa
Pretoria
01.2017 - 09.2017

Pretoria High School For Girls
Pretoria
01.2008 - 11.2013

Skills

  • Customer service
  • Adaptability and flexibility
  • Product promotions
  • Stock replenishment
  • Product knowledge
  • Competitive
  • Relationship building
  • Shop organization
  • Records management
  • Team collaboration
  • Product demonstration
  • Product labeling
  • Supply maintenance
  • Safety procedures

Timeline

Management Assistant - Business Management

Tshwane North Pretoria Campus
01.2022 - 06.2023

Shop Assistant cashier and wellness reliever

Clicks Group Retailers
04.2018 - 08.2023

Associate of Science - Human Sciences

University of South Africa
01.2017 - 09.2017

RMG INFUSIONS MOBILE BAR

RMG INFUSIONS
03.2014 - 12.2016

Pretoria High School For Girls
01.2008 - 11.2013
Tsholofelo Catherine Mamoliki