Tsholofelo Amanda Manthoko
Johannesburg
Summary
Dynamic leader with a proven track record at Le Creuset, consistently enhancing customer satisfaction and streamlining operations. Excelled in inventory management and staff development, resulting in significant improvements in efficiency and team performance. Skilled in relationship building and financial operations management, adept at fostering loyalty and maximizing profitability. High-energy Store Manager with extensive experience in retail settings, setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. Results-driven retail management professional determined to exceed company sales goals. Leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager
Le Creuset
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
Retail Sales Associate
Le Creuset
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
Assistant Manager
Levis Strauss and Co
- Oversaw daily responsibilities related to securing the store
- Managed employee timetables efficiently and accurately
- Managed and responded to incoming emails
- Supervised day-to-day store activities
- Provided updates to store manager on various tasks
Store Manager
Lecreuset
01.2022 - 01.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring , training and mentoring new staff members
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Levi Strauss
09.2009 - 08.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Completed point of sale opening and closing procedures
Education
No Degree - Information Technology ( Programming)
PC Training Business College
JohannesburgSkills
- Customer response
- Training and mentoring
- Inventory control
- Store Merchandising
- Sales Professional
- Problem-solving
- Work Planning and Prioritization
- Relationship building and management
- Multitasking and organization
- Loss prevention
- Outstanding communication skills
Languages
English
Bilingual or Proficient (C2)
SeTswana
Bilingual or Proficient (C2)
IsiZulu
Advanced (C1)
Sepedi
Intermediate (B1)
Sesotho
Advanced (C1)
References
Lecreusat
Lisa De Beer HR 0218517178
Levi Strauss
Lerato Mphuthi 0783098102
Timeline
Store Manager
Lecreuset
01.2022 - 01.2025
Store Manager
Levi Strauss
09.2009 - 08.2012
Assistant Store Manager
Le Creuset
Retail Sales Associate
Le Creuset
Assistant Manager
Levis Strauss and Co
No Degree - Information Technology ( Programming)
PC Training Business College
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