Tsholofelo Zwane
Brand Strategist
Roodepoort
Summary
Dedicated and proactive learner seeking a position at First Rand Bank to fulfill a formal, registered qualification while gaining invaluable work experience. Eager to contribute to the organization's success by executing tasks that add value to the business area, optimizing work processes, and ensuring operational excellence. I am a creative thinker with passion for developing compelling brand narratives and possess a deep understanding of market analysis and consumer behavior, alongside skills in digital marketing and content creation. Ready to drive impactful brand strategies that resonate with target audiences.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cafe Worker
Cafe Estreito
Roodepoort
08.2022 - 01.2023
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Customer Service Representative Assistant
M&M Engen Service Station
Roodepoort
01.2022 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Supported colleagues through active listening and problem-solving skills, fostering a positive work environment for all team members.
- Utilized CRM software to track progress on resolving customer issues, leading to quicker resolutions and higher satisfaction rates.
- Provided timely feedback to supervisors regarding potential areas of improvement within the department''s operations.
- Collaborated with team members to optimize overall performance and achieve departmental goals.
Education
Bachelor of Arts - Strategic Communications
University of Johannesburg
Johannesburg, South Africa 02.2021 - 05.2025
Skills
Punctual and reliable
Computer skills
Teamwork and collaboration
Customer service
Time management
Issue resolution
Timeline
Cafe Worker
Cafe Estreito
08.2022 - 01.2023
Customer Service Representative Assistant
M&M Engen Service Station
01.2022 - 06.2022
Bachelor of Arts - Strategic Communications
University of Johannesburg
02.2021 - 05.2025
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