TSHOLOFELO SOLE

Work History

SAIMM

04.2019 - Current

Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrator for all CPD Points for external Service Providers with ECSA.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
I process all book orders.
I arrange meetings, book boardrooms, organize refreshments
Book couriers
Order company stationery
Record and transcribe minutes
Promote positive work environment through effective communication skills and fostering professional relationships among colleagues.
.

SOLE EMPIRE

01.2016 - 02.2019

Answered calls
Diary Management, Travel arrangements, Organizing Meetings
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Maintained personnel records and updated internal databases to support document management.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Managed scheduling for executive staff to ensure optimal time management and productivity.
Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Collected, arranged, and input information into database system.

EON CONSULTING

12.2014 - 02.2016

Answered central telephone system and directed calls accordingly.
Scheduled meetings and coordinated appointments
Trained new administrative assistants, maintained confidentiality and discretion
Streamlined communication between executives in other departments
Responded to calls and emails, organized, and sorted incoming mail
Recorded and transcribed meeting minutes
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Managed multiple tasks and met time-sensitive deadlines.
Corresponded with clients through email, telephone, or postal mail.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Maintained visitor log for entering and leaving facility for security purposes.
Handled sensitive information with discretion while maintaining strict confidentiality standards.