TSHOLOFELO SOLE
Administrator Assistant
Summary
To secure a position in office support and administration. Perform general office administrative duties as well as coordinate schedules, plans and daily operations.. Detail oriented and very well organized. Skills include appointment management, experience with Microsoft Excel and little experience with sage.
Aim to make meaningful contribution to the company success as a trusted administrative assistant. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and publdata entry
Overview
10
10
years of professional experience
Work History
Administrative Assistant
SAIMM
04.2019 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Administrator for all CPD Points for external Service Providers with ECSA.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- I process all book orders.
- I arrange meetings, book boardrooms, organize refreshments
- Book couriers
- Order company stationery
- Record and transcribe minutes
- Promote positive work environment through effective communication skills and fostering professional relationships among colleagues.
- .
Administrator
SOLE EMPIRE
01.2016 - 02.2019
- Answered calls
- Diary Management, Travel arrangements, Organizing Meetings
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Collected, arranged, and input information into database system.
Receptionist
EON CONSULTING
12.2014 - 02.2016
- Answered central telephone system and directed calls accordingly.
- Scheduled meetings and coordinated appointments
- Trained new administrative assistants, maintained confidentiality and discretion
- Streamlined communication between executives in other departments
- Responded to calls and emails, organized, and sorted incoming mail
- Recorded and transcribed meeting minutes
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree - Minute Taking
04.2001 -
Certificate in minute taking
High School Diploma -
04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Microsoft Excel
Customer Service
Time Management
Appointment Scheduling
Meeting planning
Calendar Management
Verbal Communication
Reception oversight
Recordkeeping
Excel spreadsheets
Microsoft Outlook
Scheduling and calendar management
Professional Communication
Travel Arrangements
Spreadsheet tracking
Phone Etiquette
Business Writing
References
Available upon request
Languages
English
Advanced (C1)
Xhosa
Beginner (A1)
Certification
Excel
Timeline
Excel
07-2023
Administrative Assistant - SAIMM
04.2019 - Current
Administrator - SOLE EMPIRE
01.2016 - 02.2019
Receptionist - EON CONSULTING
12.2014 - 02.2016
Khumalo Green - No Degree, Minute Taking
04.2001 -
St Matthews Private Secondary School - High School Diploma,
04.2001 -