Tsholofelo Rabolele
Lombardy,East
Summary
Enclosed Letter I am a diligent responsible self-motivated individual of sober habit. I have developed excellent interpersonal communication skills through my studies and workplaces and am always willing to learn new skills. I regard myself as a strong person who is eager to learn in all corners of life, with the ability to work independently and in a team. I have self-confidence, I’m organized, efficient and a hard worker with excellent communication skills. I enjoy working with people in different levels and I can work well under pressure. My objectives are to establish myself in a rewarding position that offers a fulfilling career path and to see myself in a company that is willing to use my full background and experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I regard myself as a self-disciplined person with self-motivation to make a success of every task that I perform. I am also a fast learner and highly devoted in any assignment that challenge me. .
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Internal Sales Support (Commercial Product Developer)
IFF, Flavor & Fragrance
02.2019 - Current
- Providing Sales Support : Updating and maintaining pricing and price lists in SAP as well as updating of Customer data : Sampling: loading, following up and provision within the target service level guidelines of sample materials with prices : Loading and maintaining day to day management with the sampling Lab : Customer Service – Liaise with Customer Service Department and following- up on open orders and communicate to the Customers.
- Manage relationship between Sales and Customer Service Department to improve services levels to the customers.
- Ensure all export documentation related issues / challenges / queries from Customer Service Department are managed and communicated effectively to impacted parties e.g.
- Clients, agents etc : Load quotes and update missing entries : Supporting Country Commercial Director and Account Managers- with compiling monthly sales report : Setting up of general correspondence in conjunction with management e.g.
- Dec factory closure, price increases etc : Providing support to clients with regards to order queries and feedback by directing client order enquiries to customer service.
- Carried out day-day-day duties accurately and efficiently.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Served customers in a friendly, efficient manner following outlined steps of service.
PA/Receptionist
IFF
03.2014 - 01.2019
- Started at reception then promoted to PA) : Assist with day to day operations of Office functions and duties : Helping with Accounts Payables in SAP, making sure that all COD payments are captured, and payments are made.
- Organising and maintaining MD’s diaries and appointments : Providing clerical and administrative support to staff : Compile and update employee records in terms of travelling : Local and International Travel arrangements, visas and accommodation for Managing Director and other assigned employees : Arranging of company driver schedule : Coordination and reconciliation of all local and overseas travel, including financial control and Reconciliation of travel credit card.
- Ensuring correct approvals : Managing Budget : Coordinating of company & management conferences and events : Screening some phone calls, enquiries and requests and handling them when appropriate : Where appropriate, assist with assembling meaningful information : Sourcing and ordering stationery and office equipment : Managing and reviewing filing and office systems : Managing company stationery-keeping control of layouts and templates : General Office Duties: Typing of documents, Arranging and maintain an effective filing system and recording of Documents : Health & Safety Rep : General Ad-Hoc Duties.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Scheduled and confirmed appointments and meetings for senior management team.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
PA & Administrator
Biznotech
Johannesburg
11.2012 - 01.2014
- Managing diary and schedule meetings for MD : Overseeing the maintenance of office systems : Control the office supply cabinet, the taxi vouchers, the company credit card : Maintaining of the board room bookings and Catering : Managing agendas for MD : Running of daily reports and filling expenses : Handling & responding to customer complaints, queries, transactions received via the Company website : All ad-hoc duties.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Receptionist
Mayat Nurick Langa & Associates
08.2012 - 09.2012
- Switchboard Management & Welcoming of Guests : Receiving calls and taking detailed messages : General Office duties: faxing, filing and photocopying : Maintaining of the board room bookings : Opening new instructions files : All ad-hoc and admin activities.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received and routed business correspondence to correct departments and staff members.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Sorted, received and distributed mail correspondence between departments and personnel.
Office Manager/Receptionist
Northam Platinum Ltd
Johannesburg
07.2008 - 01.2012
- Switchboard Management : Receiving calls and taking detailed messages : Maintaining of the board room bookings : Arranging and catering for meetings : Petty Cash Management and Ordering of Stationary : Making Travel arrangements (local & international) : All ad-hoc and admin duties : General office duties: Typing of documents & correspondence, faxing, filing and photocopying.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed standard operating procedures for all administrative employees.
- Arranged corporate and office conferences for company employees and guests.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
Beauty Therapist
Enigma Carstonhof
Johannesburg
09.2007 - 06.2008
- Massaging, Facials and Peels, Manicures and Peels.
- Ordering of stock.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Designed skin, body, and hair care packages for individual clients.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients on care processes and advised on further care and products.
- Monitored current trends to understand fashions and better serve customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty Therapist
Edgars, Elizabeth Arden
Johannesburg
06.2006 - 08.2007
- Make-Up Artist, Facials and product advertising.
- Advising customers with products, Customer Services.
- Sales Support.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Maintained counter and display areas for cleanliness and organization.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated clients on care processes and advised on further care and products.
- Monitored current trends to understand fashions and better serve customer needs.
Beauty Therapist
Hands On Treatments
Craighall, Johannesburg
09.2003 - 08.2005
- Corporate Massaging, Data Capturing, Customer Services.
- Manicures and Pedicures.
- Closing deals and negotiations with clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
PA & Computer -
SEESA
Pretoria 04.2014 - 05.2014
Health & Safety Representative -
Safranin
Isando 01.2016 - 01.2016
Call Center & Computer - Inbound And Outbound Calls
Corner Stone HR
Johannesburg 09.2005 - 12.2005
Diploma - Cosmetology Education
Park Town College
Johannesburg 01.2001 - 12.2002
Skills
Sales floor support
undefinedAdditional Information
- Personal South African Citizen – 810208
Timeline
Internal Sales Support (Commercial Product Developer)
IFF, Flavor & Fragrance
02.2019 - Current
Health & Safety Representative -
Safranin
01.2016 - 01.2016
PA & Computer -
SEESA
04.2014 - 05.2014
PA/Receptionist
IFF
03.2014 - 01.2019
PA & Administrator
Biznotech
11.2012 - 01.2014
Receptionist
Mayat Nurick Langa & Associates
08.2012 - 09.2012
Office Manager/Receptionist
Northam Platinum Ltd
07.2008 - 01.2012
Beauty Therapist
Enigma Carstonhof
09.2007 - 06.2008
Beauty Therapist
Edgars, Elizabeth Arden
06.2006 - 08.2007
Call Center & Computer - Inbound And Outbound Calls
Corner Stone HR
09.2005 - 12.2005
Beauty Therapist
Hands On Treatments
09.2003 - 08.2005
Diploma - Cosmetology Education
Park Town College
01.2001 - 12.2002
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