Tsholofelo Maleke
Compliance Analyst
Cape Town
Summary
Personable candidate and a financial professional accompanied by a proven track record of delivering comprehensive financial advice and solutions. Known for strong analytical skills and ability to develop effective business and financial strategies. Collaborative team player with focus on achieving client satisfaction and adapting to changing market conditions. Organized and dependable at managing multiple priorities with a positive and enthusiastic attitude. Willingness to take on added responsibilities to meet team goals. Hence, I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
7
7
Certifications
5
5
Languages
Work History
SALARIED FINANCIAL ADVISOR
Old Mutual Life Assurance Company
01.2025 - Current
- Achieved consistent sales exceeding targets through proactive client acquisition and relationship management.
- Delivered comprehensive financial planning and advice, aligning solutions with client needs and regulatory frameworks.
- Secured high-quality, sustainable new business through effective product sales, and seamless implementation.
- Understanding the Solicitors' Rule as it assists with the management of compliance risks, with legal insight and precision.
- Performed research to collect and record industry data.
- In-depth understanding of client resolution when it comes to conflicts of interest.
- Consistently exceeded client expectations by providing exceptional ongoing service, and emphasizing the value of insurance and wealth-building strategies.
- Client Onboarding.
- Identity requirements for clients.
- Risk Compliance, Assessment, and Mitigation
- Internal Audits and Reporting.
- Money Laundering Regulations exposure, lessons, and AML System operation.
- Policy Implementation and Monitoring
- Financial Advice and Product Knowledge.
- Ethical Conduct and Confidentiality
- Stakeholder Communication.
- Data Analysis and Documentation.
ADMINISTRATIVE ASSISTANT
KZN Department of Education
01.2022 - 12.2024
- Streamlined reception administration, including staff supervision, complaint resolution, and patient registration system operation.
- Managed MVA claims and J88 processes, ensuring compliance.
- Provided comprehensive administrative support to facility and line managers, encompassing records management, archiving, and revenue generation.
- Oversaw facility registry services, folder management, and IT asset tracking, submitting daily performance statistics.
- Handled labor relations, including disciplinary actions, grievance handling, and investigations.
- Prepared presentations, reports, processed invoices, and expense reports, and maintained accurate data records.
- Implemented and maintained efficient filing systems.
- Regulatory and Policy Compliance.
- Record Management and Archiving
- FICA/POPIA Documentation Handling.
- Internal Audit Support.
- Confidential Data Handling
- Reporting and Administrative Support
- KYC / Client Onboarding Exposure.
- Risk Flagging and Monitoring Assistance.
- Document Control and Quality Checks.
- Stakeholder and Team Coordination.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Education
National Senior Certificate -
Potchefstroom Girls High School
Bachelor of Arts - undefined
Helderberg College of Higher Education
Skills
- Excellent Communication (written and verbal) and Organizational Skills
- Reporting Skills
- Team Player
- Administrative Skills
- Attention to Detail
- Advanced Computer Literacy (MS Word, MS Excel, MS Outlook, MS PowerPoint)
- Problem Solving
- Customer Service Excellence
- Insurance decisions
- Investment planning
- Client relations
- Information presentation
- Regulatory compliance
- Ethical judgment
- Stress management
- Conflict resolution
- Customer service
- Insurance product knowledge
- Lead generation
- Analytical thinking
- Time management
- Sales and marketing
- Multitask simultaneously
Certification
Growth in Motion Certificate of Completion
References
- Nompumelelo, Gasa, Member of Parliament, ngasa@parliament.gov.za, 071 868 9150
- Ryan Hindley, Old Mutual Branch Manager, Ryan.Hindley@oldmutual.com, 083 707 5502
DRIVING LICENSE
- Code B Drivers License with a Professional driving permit
Timeline
SALARIED FINANCIAL ADVISOR
Old Mutual Life Assurance Company
01.2025 - Current
ADMINISTRATIVE ASSISTANT
KZN Department of Education
01.2022 - 12.2024
Bachelor of Arts - undefined
Helderberg College of Higher Education
National Senior Certificate -
Potchefstroom Girls High School
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