Tsholofelo Makope
Branch Manager
Tshwane,Gauteng
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
Access Bank South Africa
Pretoria
08.2022 - Current
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Drove cross-selling efforts by collaborating with various departments within organization to maximize revenues from existing clients.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented risk management strategies to minimize potential losses while maintaining healthy balance between risk and return on investments.
- Maintained friendly and professional customer interactions.
Managing Director
Tsholo M Designs
10.2018 - 07.2022
- Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Area Sales Manager
Sanlam Insurance
11.2015 - 09.2018
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Activity management of representatives in the branch
- Recruitment, vest and retention of Sales Managers and sales advisors
- Management of production to ensure volume and quality required standards are met
- Quality control of new business
- Drive capturing of new business
- Promote use and roll out of technology
- Training of advisors
- Identify new worksites
- Relationship building with stakeholders
- Introduction of advisors in worksite
- Drive stop order business
Branch Manager
Access Bank South Africa
Pretoria
10.2011 - 10.2015
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
- Collaborated with cross-functional teams to develop new products and services that meet customer needs.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Implemented risk management strategies to minimize potential losses and safeguard bank's assets.
- Cultivated high-performance culture within branch by setting clear expectations and rewarding top performers accordingly.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Introduced innovative marketing campaigns that increased brand awareness among target demographics.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Championed community involvement initiatives to strengthen bank's reputation as responsible corporate citizen.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining strong control environment.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Analyzed business processes to identify cost savings and operational efficiencies.
Bank Manager
Capitec Bank
Silverton
05.2008 - 01.2011
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Implemented risk management strategies to minimize potential losses and safeguard bank's assets.
- Developed loyal customer base through personalized service and tailored financial solutions.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining strong control environment.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for bank.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Sales Manager
Old Mutual South Africa
Tshwane
02.2006 - 04.2008
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
Financial Advisor
Old Mutual South Africa
09.2004 - 01.2006
- Monitored economic conditions regularly, adjusting financial plans as necessary for optimal results in various market environments.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during financial planning process.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Advised clients on investments, retirement and estate planning.
Education
No Degree -
Moonstone
Pretoria, South Africa 04.2001 -
No Degree -
GIBS
Johannesburg, South Africa 04.2001 -
BCompt - Accounting And Auditing
University of South Africa
Pretoria 04.2001 -
Skills
Baking and Crocheting
My hobbies of baking and crocheting help me with stress relieving.
Timeline
Branch Manager
Access Bank South Africa
08.2022 - Current
Managing Director
Tsholo M Designs
10.2018 - 07.2022
Area Sales Manager
Sanlam Insurance
11.2015 - 09.2018
Branch Manager
Access Bank South Africa
10.2011 - 10.2015
Bank Manager
Capitec Bank
05.2008 - 01.2011
Sales Manager
Old Mutual South Africa
02.2006 - 04.2008
Financial Advisor
Old Mutual South Africa
09.2004 - 01.2006
No Degree -
Moonstone
04.2001 -
No Degree -
GIBS
04.2001 -
BCompt - Accounting And Auditing
University of South Africa
04.2001 -
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