Tsholofelo Lebea
Store Deputy Manager
Pretoria
Summary
Dynamic leader with a proven track record at H&M, adept in business development and staff development. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant sales growth. Skilled in order management and fostering team collaboration, I consistently exceed performance targets through strategic planning and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
Work History
Department Manager
H&M
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Deputy Store Manager
Zara
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Cultivated a positive work environment, enhancing employee morale and reducing turnover rates.
- Reviewed sales reports to identify trends, anticipate demand fluctuations, and make data-driven decisions on inventory management strategies.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
H&M
05.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Monitored competitor activities adjusting marketing campaigns and pricing strategies accordingly to maintain a competitive edge.
- Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.
- Boosted store sales by implementing promotional strategies and merchandising techniques tailored to customer preferences.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours and special events.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations.
- Conducted regular performance evaluations for team members to provide constructive feedback and support professional growth opportunities.
- Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
Dipolma - Office Management And Technology
Unisa
Pretoria 09.2018
Skills
Business development and planning
Timeline
Deputy Store Manager
Zara
08.2023 - Current
Store Manager
H&M
05.2022 - 08.2023
Department Manager
H&M
Dipolma - Office Management And Technology
Unisa
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