Tsholofelo Lebea
Store Deputy Manager
Pretoria
Summary
Dynamic leader with a proven track record at H&M, adept in business development and staff development. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant sales growth. Skilled in order management and fostering team collaboration, I consistently exceed performance targets through strategic planning and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
Work History
Department Manager
H&M
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Deputy Store Manager
Zara
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Cultivated a positive work environment, enhancing employee morale and reducing turnover rates.
- Reviewed sales reports to identify trends, anticipate demand fluctuations, and make data-driven decisions on inventory management strategies.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
H&M
05.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Monitored competitor activities adjusting marketing campaigns and pricing strategies accordingly to maintain a competitive edge.
- Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.
- Boosted store sales by implementing promotional strategies and merchandising techniques tailored to customer preferences.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours and special events.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations.
- Conducted regular performance evaluations for team members to provide constructive feedback and support professional growth opportunities.
- Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
Dipolma - Office Management And Technology
Unisa
Pretoria 09.2018
Skills
Business development and planning
Strategies and goals
Order management
Staff Development
Policy and procedure adherence
Operations
Sales expertise
Timeline
Deputy Store Manager
Zara
08.2023 - Current
Store Manager
H&M
05.2022 - 08.2023
Department Manager
H&M
Dipolma - Office Management And Technology
Unisa