TSHOLOFELO KODISANG
Springs
Summary
A versatile and high-impact professional offering a unique blend of 15 years of Client Relationship Management and 5 years of dedicated Fiduciary Services expertise. I bridge the gap between rigorous regulatory compliance and elite service delivery across the Financial, Legal, and Telecommunications sectors.
Core Competencies:
▪ Fiduciary Compliance: Strictly adhering to annual audits, FICA, AML, Tax compliance Risk Mitigation.
▪ Financial & Legal Administration: Skilled in financial and trust administration, legal processes, and compliance implementation.
▪ Impact & Delivery: Proven track record of turning underperforming portfolios into profitable, client-focused operations through strategic business process enhancements.
▪ Corporate Support in inbound and outbound contact center, expert in client engagement.
Overview
23
23
years of professional experience
Work History
Relationship Officer
Standard Bank Group
10.2019 - 03.2025
- Managed client relationships and technical administration across the full Trust value chain.
- Cultivated and maintained strong relationships with internal and external stakeholders, including attorneys, financial advisors and estate agents.
- Ensured rigorous compliance with governance, risk and fraud mitigation standards.
- Compiled tax assessments, Capital gains Tax calculations and income accrual statements with a high degree of accuracy.
- Championed change initiatives aimed at optimising processes and enhancing client experiences.
- Resolved longstanding client complaints (publicly acknowledged on Hello Peter), thereby significantly improving client trust and organisations reputation.
- Standard Trust Limited
Cellular Support Consultant - Business Support Services
Cliffe Dekker Hofmeyr Inc.
08.2013 - 09.2019
- Strengthened IT and Finance operations by delivering effective telecoms administration solutions.
- Achieved significant cost savings and elevated service delivery, improving the work experience for both attorneys and general staff.
- Championed policy formulation that elevated service excellence and solidified vendor collaboration.
Corporate Account Executive
Nashua Mobile Head office
07.2011 - 07.2013
- Delivered measurable growth by expanding strategic corporate accounts in line with organisational goals.
- Drove account expansion through innovative, client-focused solutions aligned with strategic objectives.
- Delivered 75% portfolio growth by elevating an underperforming base of 80 corporate clients into 140 profitable relationships.
- Nashua Mobile Head Office
Corporate Support Representative
Nashua Mobile Head office
05.2005 - 06.2011
- Provided critical corporate support solutions across Vodacom, MTN and Cell-C.
- Delivered proactive client guidance on optimal packages, strengthening relationships and driving measurable business impact.
- Enhanced Nashua Mobile's reputation among corporate clients through dedicated service.
Cellular Consultant
Woolworths Group South Africa
12.2001 - 04.2005
- Delivered expert product knowledge to clients, boosting customer confidence and facilitated repeat business.
- Ensured meticulous order and events that heightened sales and customer engagement.
Education
Paralegal Practice - Wills and Estates, Legal writing, property law, Labour Law, Family Law and Debt Collection
South African Law School of Law
Randburg, South Africa01.2016
Certificate - Accounting
SAICA-Accounting Technician AT (SA): Financial Accounting.
Sandton, South Africa11-2013
National Diploma - Marketing Research, Marketing and Advertising, Accounting, Business Communication, Sales Management, Consumer behaviour, Economics, Quantitative techniques, Computer Skills and Business Law
Vaal University of Technology
Vanderbijlpark, South Africa01.2002
Grade 12 - English 1st Language, Afrikaans 2nd Language, History, Accounting, Biology, Business Economics
Springs Secondary School
Springs, South Africa01.1997
Higher Certificate - Taxation And Trust Administration. In Progress
The Tax Faculty-Trust Administration, Wealth Preservation.
Pretoria, South AfricaSkills
- Excellent verbal and written communication skills
- Accounting Skills
- Client Portfolio Management
- Microsoft Office (PowerPoint, Word, and Excel)
- Risk Management
- Legal processes
- Compliance Administration
- Verbal and written communication
- Stakeholder Engagement
- Trust Administration
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Elementary (A2)
Zulu
Intermediate (B1)
References
- Sheba Khazamula. Financial Advisor, Sanlam Hampshire, +27 834288944, shebak@hampshireind.co.za
- Mohamed Jeewa. Former Head of Trusts, Standard Trust Limited / Standard Bank Group
- Fatima Moosa. Human Resources Manager, Cliffe Dekker Hofmeyr Inc. / Spoor & Fisher, +27 12 676 1186, f.moosa@spoor.com
Linkedin Profile
https://www.linkedin.com/in/tsholofelo-kodisang-7a3331316?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Timeline
Relationship Officer
Standard Bank Group
10.2019 - 03.2025
Cellular Support Consultant - Business Support Services
Cliffe Dekker Hofmeyr Inc.
08.2013 - 09.2019
Corporate Account Executive
Nashua Mobile Head office
07.2011 - 07.2013
Corporate Support Representative
Nashua Mobile Head office
05.2005 - 06.2011
Cellular Consultant
Woolworths Group South Africa
12.2001 - 04.2005
Paralegal Practice - Wills and Estates, Legal writing, property law, Labour Law, Family Law and Debt Collection
South African Law School of Law
Certificate - Accounting
SAICA-Accounting Technician AT (SA): Financial Accounting.
National Diploma - Marketing Research, Marketing and Advertising, Accounting, Business Communication, Sales Management, Consumer behaviour, Economics, Quantitative techniques, Computer Skills and Business Law
Vaal University of Technology
Grade 12 - English 1st Language, Afrikaans 2nd Language, History, Accounting, Biology, Business Economics
Springs Secondary School
Higher Certificate - Taxation And Trust Administration. In Progress
The Tax Faculty-Trust Administration, Wealth Preservation.