Tsholofelo Kgosiencho
Supervisor
73 Mogolodi Street Saulsville, Pretoria
Summary
I have over 10 years experience as a supervisor, managing three major departments in one of the leading retail companies. Throughout my career I've realised that I'm very good in leadership role. Customer service is my strongest point. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
SUPERVISOR FRONT LINE SUPERVISOR
EVERGREENS
09.2011 - 02.2023
- Supervising opening and closing of the store
- Supervising over 35 cashiers and till Packers
- Allocating Cashiers different tills to sit everyday
- Overseeing lunch times
- Dealing with all customer related issues
- Dealing with refunds and returns from customers
- Approving of time sheets and time offs
- Issuing of warnings
- CASH OFFICE DUTIES:
- Cashing up of cashiers
- Managing and maintaining seven safe tills
- Providing summary of daily takings
- Reporting on refunds and returns done
- Ordering small change for the store
- Overseeing daily CIT collections
- ONLINE SHOPPING DUTIES:
- Answering telephones regarding orders
- Making sure that the prices on the web-site are accurate
- Checking all orders placed and accurately checking payments made online
- Providing quotations and invoices
- Arranging customer orders for deliveries/ store collections
- Keeping track of daily deliveries.
STORE ASSOCIATE CASHIER
MR PRICE HOME
07.2009 - 09.2011
- Providing excellent customer service to customers
- Collecting cash payment from customers and making change
- Charging purchases to customer's credit cards and gift cards
- Doing refunds and exchanging of items
- MERCHANDISING
- Making sure all new items delivered are placed on shelves to entice customers.
Education
Matric -
Dr WF NKOMO HIGH SCHOOL
01.2000 - 12.2005
Skills
Ms word, Excel and PowerPoint
Comminication skills
Online marketing
Multi-line telephone operation
Certification
Contact Centre certificate
Additional Information
Drivers Licence: code B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
SUPERVISOR FRONT LINE SUPERVISOR
EVERGREENS
09.2011 - 02.2023
STORE ASSOCIATE CASHIER
MR PRICE HOME
07.2009 - 09.2011
Contact Centre certificate
08-2007
Matric -
Dr WF NKOMO HIGH SCHOOL
01.2000 - 12.2005