Tsholofelo Kadiaka

• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• I work for a Tracking company under the (Psd) Product Support departments which deals with solving clients query related to the tracking device not working
  
  It's an inbound and outbound call centre
  
  We recieve inbound when a client is complaining if the unit is not updating or not working like it should
  
  We make outbound calls when we schedule for attendance to dispatch a technicain

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

References:
Yusuf- 0836078305 (Supervisor)
Mukesh - 0836223534( Manager)

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Helping Client with their R350 grants making sure that they understand