Tsholofelo Caroline Mothibakgomo

North-West University

Mafikeng

05.2022 - Current

Coordinated a team of 4 videoconferencing support staff and admin clerks, ensuring smooth daily administrative support for academic activities and technical operations
Managed weekly bookings and schedules for over 50 staff and lecturers, ensuring accurate arrangement of hybrid classes, meetings, venues, and academic events
Maintained organized record-keeping and filing systems, ensuring quick access to documentation and supporting compliance with institutional policies
Provided telephonic and in-person support to students, staff, and visitors, resolving administrative, technical, and scheduling queries professionally
Collaborated with IT Technicians, academic staff, and support teams to troubleshoot technical issues and minimize disruptions during learning and assessments
Processed official correspondence, reports, and meeting documentation, ensuring accuracy, proper filing, and timely distribution
Facilitated venue readiness and logistics coordination, supporting seamless delivery of hybrid classes, examinations, and student services
Delivered reliable front-office, reception, and administrative support, ensuring a welcoming environment and effective communication across departments
Supported examinations, assessments, and academic operations, assisting with bookings, document handling, and ensuring compliance with policies

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