Tsholano Johanah Baloyi

Establishing a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.

Identifying and analyzing areas for coaching in order to assist the development of coaches.

Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.

Provide on the job training to coachees as required

Do real-time quality assessments with coachees.

Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.

Liaising with coaches from other groups on a regular basis in order to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.

Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats

Maintaining service level agreements for all assigned processes

Behave in alignment with the PPSHA values

• Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
• Provided expert guidance on product features and benefits during client presentations or demos, ultimately securing new business contracts.
• Participated in regular training sessions to stay current on industry trends, best practices, and product advancements for optimal customer support delivery.
• Referred customers to correct representatives after answering questions.

• Working at Zone Fitness as an Operational Manager. I have a demonstrated track record of managing income and expenses to its budgeted monthly figure. Manage the services that the club offers, such as, group training, fitness instructors, reception and personal training.
• Manage facilities e.g ensuring that the equipment is in good order, manage preventative maintenance, follow up with suppliers etc. I also manage members, ensuring that the facility is clean and well presentable to members. Deal with member queries. I manage the HR side of the club, whether it would be conducting performance review, training session for staff or the IR issues and list reports.

• Worked at Zone Fitness as a Debt Controller. Collecting all areas for the club based on a set monthly budget and dealing with legal payments. Providing accurate and on time reports. And keep on improving collection training.

• Worked at Zone Fitness Club as a Sales Consultant. My duties were to achieve monthly sales budgets, attrition and unpaid goals that were less than 23%. Achieve daily performance criteria for activity mastery of selling skills.

• Worked at Consultancy Africa Intelligence (CAI) as a sale and marketing. It was a 3 months internship program.