Tsholanang Clifford Pine

Restaurant Waiter

Southern Sun Hyde Park

06.2017 - 10.2020

Participated in banquets or catering functions held outside restaurant premises.
Took accurate food and drink orders, using a POS ordering software system.
Greeted customers, provided menus and answered questions about menu items.
Replenished stocks of napkins, silverware and other dining room supplies as needed.
Assisted guests with making food and beverage selections.
Answered phone calls providing information about restaurant services, hours of operation, menu items .
Complied with all health department regulations regarding food handling, storage and sanitation standards.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Checked on guests during meals to ensure satisfaction with each course.
Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Verified that prepared food met all standards for quality and quantity before serving it to customers.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Resolved customer complaints in a polite manner according to company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Greeted customers, answered questions, and recommended specials to increase profits.
Operated POS terminals to input orders, split bills, and calculate totals.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Provided exceptional service to high volume of daily customers.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Stocked server areas with supplies before, during and after shifts.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Reviewed daily specials, menu changes and service specifications.
Completed opening and closing checklists to ensure smooth restaurant operations.
Informed customers about specials, upselling additional food and drink items.
Presented menus to patrons, answered questions about menu items and made recommendations.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Trained new employees to perform duties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Informed customers of daily specials and signature menu items.
Brought wine selections to tables with appropriate glasses and poured for customers.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Presented menus and answered questions regarding items.
Explained menu items, describing ingredients and cooking methods upon request.
Set up tables in between patrons to reduce wait times.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared checks, itemizing total meal costs and taxes.
Served food and beverages to patrons and confirmed complete orders.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Filled condiments and napkin containers during slack periods.