Tshiwela C. Ngiba
Administrator
Johannesburg
Summary
Receptionist delivering front office support, telephone and email correspondence, and accurate document handling across busy administrative environments. Manages mail, courier deliveries, and confidential records while keeping electronic filing systems, spreadsheets, and office databases current. Supports multiple business units with professional customer service and fast query resolution.
Overview
12
12
years of professional experience
Work History
Educator's Assistant
Siyabonga Secondary School
01.2023 - 01.2024
- Maintained learner records and administrative documentation with a high level of accuracy.
- Responded to enquiries from parents and staff both telephonically and via email.
- Assisted with data capturing and maintaining accurate electronic records.
- Produced reports and administrative documentation to support departmental activities.
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Librarian
Paragon Architects
01.2019 - 01.2020
- Maintained accurate document registers and ensured efficient record management.
- Processed, archived, retrieved, and updated documentation while maintaining strict confidentiality.
- Performed quality checks to ensure records were complete, accurate, and easily retrievable.
- Assisted with digital document management and electronic filing systems.
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Executive Assistant (Maternity Cover)
Paragon Architects
01.2018 - 01.2019
- Managed confidential records and ensured compliance with document management procedures.
- Prepared reports, maintained accurate records, and monitored administrative processes to support management.
- Followed up on outstanding documentation and communicated professionally with internal and external stakeholders.
- Assisted with document verification, filing, and maintaining accurate administrative records.
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Receptionist
Paragon Architects
01.2014 - 01.2019
- Processed incoming mail, courier deliveries, and official correspondence while maintaining accurate records.
- Responded to high volumes of telephone and email enquiries, providing professional customer service and resolving queries efficiently.
- Maintained accurate filing systems and ensured confidential documents were stored and retrieved correctly.
- Assisted with data capturing, updating electronic records, and maintaining office databases and spreadsheets.
- Verified documentation for completeness before processing and distributed documentation to relevant departments.
- Supported front office operations while providing administrative assistance to multiple business units.
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Marketing Intern
ABSA
01.2012 - 01.2013
- Assist in the coordination of public relations and media liaison services
- Assisted in marketing, promotional activities and branding services.
- Conducted research to support the team.
- Assisted in updating content and tracking media coverage
- Arranged TV and radio advert filming with agencies.
- Proofreading of scripts and other documents.
- Arranging internal events, communication, as well as assisting with roadshows.
- Coordinated meetings, events, and campaign logistics, achieving 100% on-time delivery of marketing projects.
Education
Diploma in Marketing Management -
Damelin
04.2001 -
Matric -
Langlaagte Technical High School
04.2001 -
Skills
Office administration
Microsoft Office
Data capturing & data management
Calendar coordination
Meeting coordination
Records management and document control
Customer service
Correspondence management
Filing systems
Document verification
Timeline
Educator's Assistant
Siyabonga Secondary School
01.2023 - 01.2024
Librarian
Paragon Architects
01.2019 - 01.2020
Executive Assistant (Maternity Cover)
Paragon Architects
01.2018 - 01.2019
Receptionist
Paragon Architects
01.2014 - 01.2019
Marketing Intern
ABSA
01.2012 - 01.2013
Diploma in Marketing Management -
Damelin
04.2001 -
Matric -
Langlaagte Technical High School
04.2001 -