IT Support & System Administration Software
Tshivhidzo Mbedzi
Telephony Engineer
Sibasa
Summary
Detail-oriented and customer-focused IT professional with expertise in cloud telephony, VoIP, IVR management, and IT helpdesk support. Strong understanding of networking principles, system administration, and call routing. Proven ability to implement and support cloud-based telephony solutions while ensuring seamless communication. Passionate about optimizing telephony systems to enhance customer experience and operational efficiency.
Overview
3
3
years of professional experience
2044
2044
years of post-secondary education
1
1
Language
Work History
Junior IT Support Intern
Freelance / Remote Work (Upwork & Fiverr)
01.2024 - Current
- Provided 1st line support for cloud telephony systems and call routing configurations
- Assisted with troubleshooting VoIP connectivity issues and network security concerns
- Managed user accounts, permissions, and system settings for IVR applications
- Monitored and maintained IT infrastructure for optimized performance
- Conducted system audits to ensure compliance with best practices
Freelance IT Specialist
Upwork & Fiverr
01.2022 - Current
- Provided IT support, including cloud telephony setup and VoIP troubleshooting
- Assisted clients in configuring IVR systems for call routing optimization
- Deployed and managed cloud-based call center solutions
- Conducted system performance analysis to enhance telephony operations
- Delivered customer-facing IT support and service desk assistance
Education
Information Technology in Support Services - IT Support Services
IIE Rosebank College
Pretoria, South Africa 04.2001 - 01.2023
Introduction To Information Security - Cybersecurity & Information Security
UNISA
Pretoria, South Africa02-2022
Skills
Cloud Telephony Implementation & Support
VoIP
IVR Systems
Call Routing
Network Configuration
Troubleshooting
System Administration (Windows/Linux)
Helpdesk
Customer-Facing Support
IT Ticketing
Remote Troubleshooting
Network Security
Cybersecurity Fundamentals
Cloud Platforms (AWS, Azure, VMware)
Client-Focused IT Solutions
Service Delivery
Certifications Courses
- CompTIA A+, In Progress
- Google IT Support Professional Certificate
- Microsoft Azure Fundamentals
- Cloud Telephony & VoIP Essentials, Self-Study
- Bug Bounty Hunting - HackerOne
Software
Networking & Cloud Technologies
Cybersecurity & IT Security
Business & Productivity Software
Timeline
Junior IT Support Intern
Freelance / Remote Work (Upwork & Fiverr)
01.2024 - Current
Freelance IT Specialist
Upwork & Fiverr
01.2022 - Current
Information Technology in Support Services - IT Support Services
IIE Rosebank College
04.2001 - 01.2023
Introduction To Information Security - Cybersecurity & Information Security
UNISA