TSHIRELETSO SALVATION MOLALE
Service Desk Technical Support
Pretoria West
Summary
Dynamic professional seeking intellectually challenging position with opportunities for career advancement. Looking to apply acquired skills and thrive creatively under pressure, fostering personal growth and realizing full potential. Motivated, hardworking, and loyal individual with a quick learning ability. Excited to work in a professional setting that presents challenges and fosters career development.
Overview
17
17
years of professional experience
Work History
Service Desk Technician
Department of Mineral Resources and Energy
03.2011 - Current
- Provide first, second and third line support
- Log calls and close calls
- Liaise with 3rd party suppliers
- Configure Voice over IP telephones
- Supporting users with MS office applications
- Solving problem regarding operating system failure
- Installing and troubleshooting all Department transversal system software's
- BAS, Mainframe Persal , Logis
- Format, Install, Configure and troubleshoot any related problems as far as computer software and hardware (printers) problem concerned
- Maintenance of all personal computers (laptops)
- Handle dispatchment, removal and movement of IT equipment
IT Desktop Support
Department of Public Works (with GenIT Solutions)
10.2007 - 02.2011
- Supporting users with MS office applications, printers
- Solving problem regarding operating system failure
- Creating new user's on Active Directory
- Record Management
- Liaise with 3rd party suppliers
- Installing and troubleshooting all Department standard software's
- BAS, Mainframe Persal , WCS, Logis, PMIS
- Format, Install, Configure and troubleshoot any related problems as far as computer software and hardware (printers) problem concerned
- Maintenance of all personal computers (laptops)
- Management of Assets
- Management of Network Infrastructure
- Management of Backups for the department
Intern: Desktop Support
Department of Home Affairs
08.2007 - 10.2007
- Supporting users on the use of different applications telephonically and personally
- Registration of officials on certain applications on mainframe
- First line support
- Solving problem regarding operating system failure
- Software and Hardware upgrading
- Manage virus threats
- Installing and troubleshooting all Department standard software's
- Persal, BAS, Mainframe BBS, BVR, GroupWise 6.5 and 7.0
- Format, Install, Configure and troubleshoot any related problems as far as computer software and hardware (printers) problem concerned
- Maintenance of all personal computers laptops
- Set up, maintain and fault finding on all printers in a network environment
- Compile reports for Regional office
- Management of Assets and Network Infrastructure
Education
National Diploma - INFORMATION TECHNOLOGY
Central University of Technology, Free State
Bloemfontein, South Africa 04.2001 - 01.2001
MATRICULATION - Setswana 1st Language, English 2nd Language, Afrikaans 2nd Language, Physical Science, Mathematics, Biology
MAJENG SECONDARY SCHOOL
Skills
Excellent Communication Skills
Computer Literacy
Good Interpersonal relations
Time Management
Team worker
Work well under pressure
Personal Information
- ID Number: 8403270541087
- Driving License: Code 8
Timeline
Service Desk Technician
Department of Mineral Resources and Energy
03.2011 - Current
IT Desktop Support
Department of Public Works (with GenIT Solutions)
10.2007 - 02.2011
Intern: Desktop Support
Department of Home Affairs
08.2007 - 10.2007
National Diploma - INFORMATION TECHNOLOGY
Central University of Technology, Free State
04.2001 - 01.2001
MATRICULATION - Setswana 1st Language, English 2nd Language, Afrikaans 2nd Language, Physical Science, Mathematics, Biology
MAJENG SECONDARY SCHOOL
Similar Profiles
Siyabonga Bramley GaziSiyabonga Bramley Gazi
State Accountant at Department Of Mineral Resources And EnergyState Accountant at Department Of Mineral Resources And Energy
Thabang LengoloThabang Lengolo
Deputy Director: Management Information Systems at Department Of Mineral Resources And EnergyDeputy Director: Management Information Systems at Department Of Mineral Resources And Energy
Nqobile KhanyileNqobile Khanyile
Acting Deputy Director General: Mining & Petroleum at Department Of Mineral Resources & Energy (adhoc)Acting Deputy Director General: Mining & Petroleum at Department Of Mineral Resources & Energy (adhoc)