Tshinyiwaho Phidane
Consultant
Johannesburg,Gauteng
Summary
Industrious Strategic Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff performance management, risk management, project management, governance, research, data management, proposal development and monitoring and evaluation.
Dependable and driven in seeing complex projects through to completion. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in people and businesses. Proficient in conducting primary and secondary research. Experienced and enthusiastic person with track record of success across wide range of industries.
Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations in improving business performance. Experienced in aspects of operations, strategy and finance.
Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.
Overview
33
33
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Senior Consultant
Triads Management Service
Johannesburg
01.2007 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Led restructuring of organization internal processes, resulting in improved performance.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Prepared annual budgets with controls to prevent overages.
- Devised business plan outlining concise and actionable targets and sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Communicated with local organizations to build networks and develop leads.
- Negotiated contracts and closed sales with new and existing clients.
Head of the Department: Skills Development
Education Training and Development Sector Education Training Authority (ETDPSETA)
Johannesburg, Gauteng
01.2001 - 12.2006
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
Career Development Program Specialist
University of the Witwatersrand
Johannesburg, Gauteng
09.1995 - 12.2000
- Interpreted results of assessments for clients and developed career action plans based on assessment results.
- Conducted research on future career outlook, trends and educational or skill requirements.
- Attended community events to engage with local businesses and build referral network.
- Networked with professionals in community and built relationships to establish resources and future job opportunities for clients.
- Counseled clients/students/career changers on steps and options needed to realize career aspirations and goals.
- Established internship program, resulting in placement of interns within one year.
- Created training programs for clients on communication, presentation, interview, resume writing and networking skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Developed and implemented individualized academic plans for students.
- Developed and implemented student guidance plans to foster academic success.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Helped students develop organizational, time management and study skills.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Collaborated with parents and teachers to help students reach potential.
- Monitored student progress to drive successful academic outcomes.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Collaborated with parents, faculties and social workers to address problems and grow student success.
- Assisted students in exploring and selecting career paths.
- Analyzed student academic records to assess educational and career goals.
- Advocated for students to access available resources.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Empowered students through counseling and skill-building exercises.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Educated students on university admissions process and scholarship requirements.
- Oversaw career and job fairs to connect students with area schools and employers.
Senior Project Coordinator
Natal Tuition Programme
Pietermaritzburg, Kwa Zulu Natal
07.1990 - 08.1995
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Managed all administrative and logistical functions for the projects.
- Published progress reports, updating senior leadership and stakeholders on overall project development.
- Organized meetings and gathered support materials.
- Administered project management meetings to align support staff priorities with management goals.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Authored detailed reports outlining progress information.
- Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.
- Identified and adapted to project dependencies, altering strategic prioritization.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Managed full-cycle project development execution, maintaining strict quality control parameters throughout.
- Served as primary conflict resolution official, mitigating intra-team and inter-team issues with predetermined mediation protocols.
- Facilitated communication between departments to enhance project success.
- Authored detailed reports outlining progress information.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Managed team structure, billable hours and strategic realignments.
- Handled risk management and change management duties on projects with active liability concerns.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
- Functioned as primary liaison between student and management staff, leading seamless coordination between teams.
Field Worker
University of Kwa Zulu Natal
Pietermaritzburg, Kwa Zulu Natal
01.1990 - 07.1991
- Mentored and advised students to focus on academics and explore career paths and opportunities.
- Devised and implemented strategies for engaging students in class discussions.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Arts - Public And Development Management
University of The Witwatersrand
Johannesburg, South Africa 01.1997 - 06.2000
Bachelor of Arts - Honours in Social Sciences Education
University of Kwa Zulu Natal
Pietermaritzburg, South Africa 01.1991 - 06.1992
Bachelor of Arts - Social Sciences
University of KwaZulu Natal
Pietermaritzburg, South Africa 02.1984 - 12.1989
Skills
Consulting
Business needs analysis
Supply chain logistics
Employee supervision
Staff Management
Business Development
Budgeting
Project Documentation
Financial Management
Project Management
Business administration
Business planning
Negotiation
Strategic planning
Contract Management
Operations management
Teamwork mindset
Flexibility
Scalability planning
Strategy realignment
Staff mentoring
Planning and execution
Teambuilding
Self-Motivated
Planning and Coordination
Written Communication
MS Office
Business-to-customer expertise
Continuous professional improvement
Active Listening
Cultural Awareness
Product knowledge
Good Telephone Etiquette
Flexible and Adaptable
PPE Compliance
Training and Facilitation
Mentoring and Coaching
Research and Development
Writing
Editing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Consultant
Triads Management Service
01.2007 - Current
Head of the Department: Skills Development
Education Training and Development Sector Education Training Authority (ETDPSETA)
01.2001 - 12.2006
Master of Arts - Public And Development Management
University of The Witwatersrand
01.1997 - 06.2000
Career Development Program Specialist
University of the Witwatersrand
09.1995 - 12.2000
Bachelor of Arts - Honours in Social Sciences Education
University of Kwa Zulu Natal
01.1991 - 06.1992
Senior Project Coordinator
Natal Tuition Programme
07.1990 - 08.1995
Field Worker
University of Kwa Zulu Natal
01.1990 - 07.1991
Bachelor of Arts - Social Sciences
University of KwaZulu Natal
02.1984 - 12.1989