TSHINYADZO EDISON NDADZA
Sales Supervisor / Sales Representative
Gauteng
Summary
Results-driven management professional with extensive experience in retail operations, FMCG sales, and business development. Proven record in leading large teams, improving efficiency through forecasting, and exceeding multi-million-rand sales targets. Recently completed the Nyukela Public Service SMS Pre-Entry Programme and key National School of Government courses, strengthening readiness for senior roles within the South African public and private sector. Committed to ethical leadership and service delivery excellence.
Overview
25
25
years of professional experience
10
10
Certifications
Work History
Assistant Store Manager
Pick n Pay Retailers (Pty) Ltd
03.2013 - 02.2025
- Led store operations covering edible and non-edible groceries, perishables, fresh foods, and produce, managing a team of 50+ employees and ensuring adherence to health and safety guidelines.
- Increased sales from R2.4 million to R3 million through data-driven forecasting, promotional planning, and effective operations management.
- Reduced operational costs by leveraging previous year’s sales data for accurate stock-level forecasting, contributing to efficient business management.
- Supported property management initiatives, contributing to the upkeep and presentation of the retail space.
- Captured and processed approximately 30 supplier orders daily using SAP, demonstrating strong record-keeping and attention to detail to maintain accurate records of sales.
- Ensured high levels of customer satisfaction by resolving escalations promptly and maintaining brand reputation through excellent customer service.
- Trained team members on critical safety regulations, proper cleaning methods, improving overall store appearance and customer satisfaction.
- Provided effective supervising of daily store operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory and stocking of essential PPE supplies, ensuring availability for all staff and customers.
New Business Developer
Sunbake Bakery
12.2010 - 02.2013
- Expanded client base across formal and informal sectors, growing the delivery fleet from 13 to 31 trucks through strategic business development.
- Increased daily loaf sales from 144,000 to over 1 million through route optimization, client acquisition, and effective operations management.
- Built strong relationships with clients to ensure sustainable business growth and effective stakeholder management.
- Conducted community activations to strengthen brand visibility and market presence, demonstrating strong interpersonal communication skills.
- Achieved regional sales targets through consistent customer engagement and team coordination, showcasing leadership and problem-solving skills.
Sales Representative / Van Assistant
Albany Bakery
01.2000 - 11.2010
- Promoted bakery products and managed client relationships in Soweto and the Vaal Triangle, demonstrating strong customer service and sales skills.
- Supported delivery operations and ensured accurate product distribution, maintaining meticulous records of stock.
- Consistently exceeded monthly sales targets through effective client retention and proactive problem solving.
- Collected customer feedback to enhance product availability and service delivery, contributing to continuous improvement.
- Trained and mentored new team members in customer service and route coverage, demonstrating leadership and interpersonal communication skills.
Education
Bachelor of Business Administration (BBA) - Disaster Risk Management
Stadio Higher Education
01-2025
National Senior Certificate - Matriculation with Merit
Movhe Secondary School
01-1995
Skills
Strategic Planning
Financial Management & Budgeting
Policy Implementation
Project Management
Leadership
Change Management
Performance Management
Human Resource Management
Stakeholder Management
Retail & Sales Operations
Certification
Nyukela Public Service SMS Pre-Entry Programme | National school of governance | 2025
Other Professional Training
- Retail Management | University of Johannesburg (2010)
- Sales & Marketing Management | Damelin Management School (2005)
- Microsoft Excel XP | Bytes Technologies Group (2006)
- Customer Service Management | University of South Africa UNISA (2007)
- SAP Ordering & Performance Management | Pick n Pay (2013)
- Computer Management Diploma | Bantori Business College (1998)
Timeline
Assistant Store Manager
Pick n Pay Retailers (Pty) Ltd
03.2013 - 02.2025
New Business Developer
Sunbake Bakery
12.2010 - 02.2013
Sales Representative / Van Assistant
Albany Bakery
01.2000 - 11.2010
National Senior Certificate - Matriculation with Merit
Movhe Secondary School
Bachelor of Business Administration (BBA) - Disaster Risk Management
Stadio Higher Education