TSHINAKAHO MUTSILA
RELATIONSHIP EXCUTIVE
Boksburg,GP
Summary
Accomplished Relationship Executive with a proven track record at ABSA, adept in wealth management and portfolio growth. Leveraged excellent communication and relationship-building skills to exceed quarterly targets and achieve significant client retention rates. Expert in risk mitigation and persuasive techniques, consistently enhancing customer satisfaction and driving revenue growth. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 10 years' experience in banking industry .
Overview
9
9
years of professional experience
Work History
Relationship Executive
ABSA
03.2023 - Current
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Consistently achieved quarterly targets related to revenue growth, client retention rates, and new business acquisition.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Organized educational seminars for existing clients on various financial topics as a value-added service offering.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Enterprise Banker
ABSA
08.2016 - 03.2023
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Provided advice on different bank products and financial options.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
Sales Consultant
ABSA
03.2015 - 07.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in
Education
Financial Management (NQF 7) - Financial Management
REGENT BUSINESS SCHOOL
Johannesburg, South Africa 04.2001 -
Certificate in Management Development - Management Development
Milpark Business School
Johannesburg, South Africa 04.2001 -
National Diploma in Accounting - Accounting
University of Johannesburg
Johannesburg, South Africa 04.2001 -
High School Diploma -
Shayandima Secondary School
Shayandima 04.2001 -
Skills
Persuasion techniques
Relationship Building
Excellent Communication
Customer Relationships
Wealth Management
Portfolio Growth
Risk Mitigation
Team Leadership
Problem-solving aptitude
Timeline
Relationship Executive
ABSA
03.2023 - Current
Enterprise Banker
ABSA
08.2016 - 03.2023
Sales Consultant
ABSA
03.2015 - 07.2016
Financial Management (NQF 7) - Financial Management
REGENT BUSINESS SCHOOL
04.2001 -
Certificate in Management Development - Management Development
Milpark Business School
04.2001 -
National Diploma in Accounting - Accounting
University of Johannesburg
04.2001 -
High School Diploma -
Shayandima Secondary School
04.2001 -