TSHIMANGADZO E-mail MUKWEVHO address

• Filing, Attendance register maintenance, Typing of teaching materials, Maintenance of Asset Register, Photocopying, Printing of teaching materials, Human Resources duties(capturing of leaves, attendance registers for Support staff, Finance Officer duties- receiving of cash, Payments for all services rendered, Reconciliation of Payments with invoices, Filing of all finance documents, Compilation of monthly financial statements, Submission of Finance files for audit

• Cash balancing, filing, supervising tellers, sales, Human Resources (capturing of leaves, Overtime and Staff files maintenance.)
• Assisted more than 100 customers a day
• Increased revenue by 8%

Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.

• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered calls on 03 ring and engaged customers with friendly, professional demeanor.
• Kept records of calls placed and charges incurred.
• Placed orders, located products and services and troubleshot issues to meet customer needs.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Monitored call volume, call length and other related metrics and consistently met objectives.
• Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
• Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Increased company-wide communication by promptly connecting internal calls between departments.
• Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Trained and mentored new PBX operations employees.