Tshilumba Tshiunza
Bellville
Summary
Knowledgeable Job Title skilled of building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Decided to keep stock levels optimal and merchandising items to drive sales. Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Affiliations hardworking, enthusiastic and professional individual with experience of working within the retail sector. Demonstrated ability to maintain and monitor Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2+ years in logistics. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Truck Driver
Goldwagen Warehouse DC WAG (worldwide automotive group PLT)
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Monitored and managed fuel consumption and expenses for management reporting.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Parts Salesman
Goldwagen Bellville
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Telesales Agent
Goldwagen Bellville
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
Driver Supervisor
Goldwagen Bellville
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Store Assistant Manager
Goldwagen Montague Gardens
07.2015 - Current
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Store Assistant /Merchandiser
ASA Midas
05.2009 - 04.2015
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Store Attendant /Junior Technician
Just PC's
11.2007 - 05.2009
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Marketing
Institute Superior of Commerce
Kinshasa, DR Congo03.2003
Skills
- Microsoft Word, Microsoft Excel, Access, Outlook, Internet
- Resolving Shipping and Delivery Problems
- Code 10
- Vehicle Checklists
- Goods Wrapping and Security
- Customer Inquiries
- Follow Safety Procedures
- Laborer Oversight
- Efficient Trip Planner
- Spreadsheet Tracking
- Basic Vehicle Safety
- Order Picking and Processing
- Efficient Trip Planner
- Spreadsheet Tracking
- Basic Vehicle Safety
- Order Picking and Processing
Accomplishments
- PMO 2 (RFC) which I fill details and signed by manager
- Informing warehouse about short goods received with all details
- Following up PMO1&PMO2 ( RFC) by sending email and calling head office
- Updating customer according feedback received from head office
Certification
. Supervisor Training : Participate in Productivity ;
. Supervisor Training : Lead a Team ;
. Concepts and Principles of Housekeeping in a Stock Storage Area ;
. Apply Management Functions ;
. How to Conduct a Disciplinary Hearing;
. Sale and Service support ;
Languages
French
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Store Assistant Manager
Goldwagen Montague Gardens
07.2015 - Current
Store Assistant /Merchandiser
ASA Midas
05.2009 - 04.2015
Store Attendant /Junior Technician
Just PC's
11.2007 - 05.2009
Truck Driver
Goldwagen Warehouse DC WAG (worldwide automotive group PLT)
Parts Salesman
Goldwagen Bellville
Telesales Agent
Goldwagen Bellville
Driver Supervisor
Goldwagen Bellville
Bachelor of Science - Marketing
Institute Superior of Commerce
. Supervisor Training : Participate in Productivity ;
. Supervisor Training : Lead a Team ;
. Concepts and Principles of Housekeeping in a Stock Storage Area ;
. Apply Management Functions ;
. How to Conduct a Disciplinary Hearing;
. Sale and Service support ;
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