Summary
Overview
Work History
Education
Skills
Rubgy
Timeline
Work Availability
Work Preference
Quote
Languages
Accomplishments
Interests
Golf
Receptionist
Tshililo Tshilidzi Ramovha

Tshililo Tshilidzi Ramovha

Centurion

Summary

Dynamic professional with a proven track record at Netstar, excelling in team collaboration and problem-solving. Achieved significant operational cost reductions through efficient workflow processes and enhanced stakeholder communication. Skilled in managing compliance and training programs, fostering a culture of accountability and adaptability within high-pressure environments.

Proven track record in facilitating cooperation and mutual understanding. Skilled in conflict resolution, strategic planning, and stakeholder engagement. Strong focus on team collaboration and achieving results, with flexible approach to changing needs and priorities. Reliable and adaptable, consistently delivering impactful outcomes in dynamic environments.

Overview

17
17
years of professional experience

Work History

Fitment Centre Liaison Officer

Netstar
12.2022 - Current
  • Manage corporate governance and compliance: BEE, SARS, Public liability and PSIRA.
  • Onboarding and offboarding of technicians and business partners.
  • Manage an open line of communication with business partners, ensuring compliance and addressing any concerns promptly.
  • Enhanced team collaboration, initiating platform for sharing best practices and challenges.
  • Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
  • Simplified complex administrative procedures, making them more accessible to non-specialist staff.
  • Reduced operational costs by identifying and implementing more efficient workflow practices.
  • Established feedback mechanism for stakeholders, leading to significant improvements in service delivery.
  • Fostered relationships with key stakeholders to support organization's strategic objectives.
  • Increased awareness of policy changes, conducting comprehensive informational sessions for staff.
  • Facilitated development of training programs, boosting team efficiency and knowledge.
  • Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
  • Optimized resource allocation across various projects by closely monitoring budgets and expenditures.
  • Developed and maintained comprehensive database of contacts, enhancing networking capabilities.
  • Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
  • Coordinated training sessions for staff on new software, enhancing productivity and data management.

Technical Manager

Netstar
03.2020 - 11.2022
  • Developed suggestions for technical process improvements to optimize resources.
  • Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
  • Worked closely with sales and customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
  • Prepared status charts for daily management of fitments to ensure targets are met.

Technical Manager

Netstar
08.2018 - 02.2020
  • Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Conducted thorough risk assessments for each project phase, proactively addressing potential issues before they escalated into costly problems.
  • Increased employee productivity by through training and mentorship.
  • Successfully managed multiple high-profile clients concurrently while adhering to strict timelines and budget constraints. Clients such as York timbers and Allan Hudson.

Operations Manager

Baobab RF Cables Solutions
04.2012 - 11.2017
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed and reported on key performance metrics to senior management.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints. Clients such as Anglo American, Polokwane municipality and Vodacom.

Electrician Technician

Elektroplan
05.2008 - 10.2011
  • Ensured compliance with local, state, and national electrical codes by staying up-to-date on industry changes and implementing them into daily work practices.
  • Performed routine maintenance and inspections on various equipment.
  • Mentored junior electrician technicians, sharing knowledge on best practices to enhance team performance overall.
  • Inspected circuits already in place.
  • Ensured minimal disruption of client operations during repair or maintenance activities through efficient scheduling and effective communication.
  • Mitigated risks associated with electrical hazards by conducting thorough risk assessments prior to beginning any task or project.
  • Assisted in creating accurate project estimates through careful evaluation of job specifications and materials requirements, resulting in increased profitability for the company.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Fixed wiring and circuit systems to correct issues and safety concerns.
  • Performed electrical system installation of conduit, wire, power distribution and motor controls.

Education

BBA - Business Administration And Management

Mancosa
Durban
11-2027

Level 6 Certificate - Training

ETDP - SETA
Centurion, South Africa
08-2024

Radio Frequency

EMSS
Stellenbosch, South Africa
07-2011

Trade Test - Electrical Engineering

Olifantsfontein Trade Test
Clayville
01-2009

NQF Level 5 - Electrical Engineering

Capricorn TVET College
Polokwane, South Africa
12-2005

Skills

  • Collaborative relationships
  • Team collaboration
  • Verbal and written communication
  • Activity planning
  • Incidents management
  • Conflict mediation
  • High-pressure environments
  • Parent liaison
  • Remediation strategies
  • Adaptability and flexibility
  • Self motivation
  • Task prioritization
  • Problem-solving abilities

Rubgy

Outside of work, I'm passionate about two very different, yet surprisingly complementary, pursuits: rugby and Formula 1. On the rugby pitch, I thrive as part of a team, relying on communication, strategy, and collaborative effort to achieve a common goal. Similarly, I find myself drawn to the complex strategic elements within Formula 1. I enjoy analyzing race strategies, understanding the technical innovations, and appreciating the importance of teamwork within the pit crew and engineering teams. Both hobbies fuel my interest in high-performance environments and collaborative problem-solving.

Timeline

Fitment Centre Liaison Officer

Netstar
12.2022 - Current

Technical Manager

Netstar
03.2020 - 11.2022

Technical Manager

Netstar
08.2018 - 02.2020

Operations Manager

Baobab RF Cables Solutions
04.2012 - 11.2017

Electrician Technician

Elektroplan
05.2008 - 10.2011

BBA - Business Administration And Management

Mancosa

Level 6 Certificate - Training

ETDP - SETA

Radio Frequency

EMSS

Trade Test - Electrical Engineering

Olifantsfontein Trade Test

NQF Level 5 - Electrical Engineering

Capricorn TVET College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits

Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Languages

English
Advanced (C1)
Afrikaans
Intermediate (B1)
Tshivenda
Advanced (C1)
Sepedi
Intermediate (B1)

Accomplishments

  • Supervised team of 45 staff members as the Midrand technical manager.
  • Service desk - Spearheaded a process to better manage communication with business partners providing information and service to ensure quick resolution.
  • Conflict Resolution - Responsible for handling customer complaints and inquiries, accurately providing and tracking information to ensure resolution of product/service complaints and customer satisfaction.

Interests

Golf

Gaming

Fitness and health

Golf

I'm absolutely hooked on golf! There's nothing quite like spending a day on the course, enjoying the fresh air and chasing that little white ball. I'm still relatively new to the game, but I've started stringing together some pars, which is a great feeling. The bogeys are definitely more frequent, but that just means I have plenty of room to improve, and that's part of what makes it so addictive!

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Tshililo Tshilidzi Ramovha