Tshililo Prudence Khameli
Customer Service Representative
Centurion
Overview
19
19
years of professional experience
6020
6020
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Representative
Sandvik SRP RSA
06.2021 - Current
- Provide quality and efficient customer service
- Response time to customer enquiries
- Quotation turnaround time
- Processing of orders received from customers
- Creating and updating CRM opportunities
- Primary contact for external and internal customers
- Provide technical support
- Maintain relationships with current prospect customers, and build and maintain close relationships with new customers.
- Provide customers with immediate on-site problem-solving and solutions where possible, or direct them to the correct persons.
- Warranties Management: Liaise with the quality department in the opening and closing of warranty claims, and ensure the accuracy of cost allocation.
- Investigation of the claim and submission of a report detailing the findings of the investigation, including a root cause analysis, and recommendations for the conclusion of the claim.
Sales and Planning Coordinator
SGB SMIT CALIDUS
05.2017 - 01.2021
- Coordinate sales requirements and production capabilities, ensuring that the production plan is updated daily and is based on sales forecasts and inventory requirements.
- Communicate and explain schedule priorities with production and planning team.
- Ensure that production schedule minimises stock shortages and optimises service levels.
- Prepare accurate and timeous quotations.
- Process orders by telephone, email or mail, ensuring timeous input, correct prices, discounts and product number.
- Maintain accurate and updated records and reports.
- Establish and maintain internal and external relationships inclusive of customers, service providers and relevant legislative agencies and structures.
- Handle internal queries and resolve / escalate any discrepancies timeously.
- Maintain current price list
- Processing enquiries, preparing and submitting tenders
- Maintain the procedure for tender submission
- Forward and expedite drawings for customer approval
- Prepare pro forma invoices
- Track contractual tender agreements in terms of the contract and agreed mandate.
Learnership in Production Technology
SGB SMIT POWER MATLA (Powertech Transformers)
11.2015 - Current
- Medium and large winding
- Read and interpretation of technical drawings
- Test coil for continuity
- Load and unloading of a coil from the horizontal/vertical machine
- Inspection of all different types of coil
- Pressing of coils to size
- Wraps insulation between layers
- Assist to Wind all types of coils
- Maintain a good housekeeping
- Responsibilities attached to the position
Field Technician
Divine Truth ministries
08.2011 - 01.2013
- Connecting a 3-phase, 4-wire, 6 mm core conductor from the kiosk to a distribution board.
- Repairing electrical equipments
Intern
Tshwane Electricity and Energy
01.2007 - 02.2008
- Upgrading transformers
- Streetlight maintenance
- Cable fault finding
- Installation of mini subs
- Maintenance and protection of overhead lines
- Protection of relays in a substation
- Responsibilities attached to the position
Education
National diploma - Electrical Engineering
Tshwane University of Technology
Pretoria, South AfricaN4-N5 Electrical Engineering - Electronic Engineering
Tshwane South College
Pretoria, South AfricaMatric -
Thohoyandou Technical High School
Skills
Effective communication skills
Negotiation skills
Effective commercial analysis
Experienced in office software applications
Strategic planning skills
analytical problem solving
Proficient in task prioritization
Strong ethical standards
Compliance oversight
Commitment to ethical standards
Consistent reliability
Collaborative team member
Certification
Supervisory Techniques NQF level 4 2018
References
- P Desan, 0818694583, SGB SMIT CALIDUS, Position: Production manager
- P, Galloway, 0828559291, SGB SMIT CALIDUS, Position: Business unit manager
Timeline
Customer Service Representative
Sandvik SRP RSA
06.2021 - Current
Sales and Planning Coordinator
SGB SMIT CALIDUS
05.2017 - 01.2021
Learnership in Production Technology
SGB SMIT POWER MATLA (Powertech Transformers)
11.2015 - Current
Field Technician
Divine Truth ministries
08.2011 - 01.2013
Intern
Tshwane Electricity and Energy
01.2007 - 02.2008
National diploma - Electrical Engineering
Tshwane University of Technology
N4-N5 Electrical Engineering - Electronic Engineering
Tshwane South College
Matric -
Thohoyandou Technical High School