Tshililo Prudence Khameli
Customer Service Representative
Centurion
Overview
19
19
years of professional experience
6020
6020
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Representative
Sandvik SRP RSA
06.2021 - Current
- Provide quality and efficient customer service
- Response time to customer enquiries
- Quotation turnaround time
- Processing of orders received from customers
- Creating and updating CRM opportunities
- Primary contact for external and internal customers
- Provide technical support
- Maintain relationships with current prospect customers, and build and maintain close relationships with new customers.
- Provide customers with immediate on-site problem-solving and solutions where possible, or direct them to the correct persons.
- Warranties Management: Liaise with the quality department in the opening and closing of warranty claims, and ensure the accuracy of cost allocation.
- Investigation of the claim and submission of a report detailing the findings of the investigation, including a root cause analysis, and recommendations for the conclusion of the claim.
Sales and Planning Coordinator
SGB SMIT CALIDUS
05.2017 - 01.2021
- Coordinate sales requirements and production capabilities, ensuring that the production plan is updated daily and is based on sales forecasts and inventory requirements.
- Communicate and explain schedule priorities with production and planning team.
- Ensure that production schedule minimises stock shortages and optimises service levels.
- Prepare accurate and timeous quotations.
- Process orders by telephone, email or mail, ensuring timeous input, correct prices, discounts and product number.
- Maintain accurate and updated records and reports.
- Establish and maintain internal and external relationships inclusive of customers, service providers and relevant legislative agencies and structures.
- Handle internal queries and resolve / escalate any discrepancies timeously.
- Maintain current price list
- Processing enquiries, preparing and submitting tenders
- Maintain the procedure for tender submission
- Forward and expedite drawings for customer approval
- Prepare pro forma invoices
- Track contractual tender agreements in terms of the contract and agreed mandate.
Learnership in Production Technology
SGB SMIT POWER MATLA (Powertech Transformers)
11.2015 - Current
- Medium and large winding
- Read and interpretation of technical drawings
- Test coil for continuity
- Load and unloading of a coil from the horizontal/vertical machine
- Inspection of all different types of coil
- Pressing of coils to size
- Wraps insulation between layers
- Assist to Wind all types of coils
- Maintain a good housekeeping
- Responsibilities attached to the position
Field Technician
Divine Truth ministries
08.2011 - 01.2013
- Connecting a 3-phase, 4-wire, 6 mm core conductor from the kiosk to a distribution board.
- Repairing electrical equipments
Intern
Tshwane Electricity and Energy
01.2007 - 02.2008
- Upgrading transformers
- Streetlight maintenance
- Cable fault finding
- Installation of mini subs
- Maintenance and protection of overhead lines
- Protection of relays in a substation
- Responsibilities attached to the position
Education
National diploma - Electrical Engineering
Tshwane University of Technology
Pretoria, South AfricaN4-N5 Electrical Engineering - Electronic Engineering
Tshwane South College
Pretoria, South AfricaMatric -
Thohoyandou Technical High School
Skills
Effective communication skills
Certification
Supervisory Techniques NQF level 4 2018
References
- P Desan, 0818694583, SGB SMIT CALIDUS, Position: Production manager
- P, Galloway, 0828559291, SGB SMIT CALIDUS, Position: Business unit manager
Timeline
Customer Service Representative
Sandvik SRP RSA
06.2021 - Current
Sales and Planning Coordinator
SGB SMIT CALIDUS
05.2017 - 01.2021
Learnership in Production Technology
SGB SMIT POWER MATLA (Powertech Transformers)
11.2015 - Current
Field Technician
Divine Truth ministries
08.2011 - 01.2013
Intern
Tshwane Electricity and Energy
01.2007 - 02.2008
National diploma - Electrical Engineering
Tshwane University of Technology
N4-N5 Electrical Engineering - Electronic Engineering
Tshwane South College
Matric -
Thohoyandou Technical High School
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