Tshilidzi Precious Mashimbye

Visa, Master, and American Express Card Authorizations

Consultant Nedbank LTD | Rivonia, Sandton | OCT 2010 - 0CT 2010

Job Purpose To maintain the flow of card transactions by authorising transactions, granting extra credit, resolving queries and preventing fraud in line with Nedbank Strategy. Job Responsibilities

• Meet Service Level Agreement (SLA) requirements by conducting activities within agreed timelines and parameters.

• Minimise financial risk by making credit decisions according to mandate.

• Minimise operational costs by avoiding unnecessary expenditure.

• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.

Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.

• Enable team to meet objectives by supporting, engaging and connecting with others on team

• Minimise financial risk by authorising transactions according to mandate or following required process.

• Meet business objectives by conducting administrative duties according to policy and procedure.

• Mitigate risk through identifying and preventing early fraud by following process.

• Ensure compliance by adhering to all internal and external regulations and policies.

• Highlight problems by identifying and reporting system issues.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.

• Ensure that own contribution and participation contributes to the achievement of team goals

• Create and manage own career through guidance and support of management, department and colleagues.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate social responsibility initiatives for the achievement of business strategy.

• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Card&Merchant Fraud Detection Analyst

Nedbank LTD | Rivonia, Sandton | OCT-2010 - Current Job

Job Purpose

To register risk events; and provide support services to Forensic

Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies

Job Responsibilities

.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI

. Influence the enhancement of business processes and methodologies

.Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders

. Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.

Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).

.Contribute to smooth flow of work and maintain relationships with internal and external service providers. .Manage and prevent potential operational losses

.Priorities reported risk events. Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders

.Determine completeness of reported risk event

. Register risk event on case management system by

capturing information within timelines and escalate to management for quality assurance and distribution

.Provide feedback to stakeholders

.Provide administrative support services to stakeholders.

.Action requests for authentication of identity documents.

.Comply with risk standards and policies

.Understand and embrace the Nedbank vision and demonstrate the values

.Improve personal capability and stay abreast of expertise

.Support personal growth and enable effectiveness in performance of roles and responsibilities.

.Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.