Tshilidzi Mutheiwana
Makhado
Summary
Dedicated and customer-focused Hospital Communication Clerk with two years of experience in administrative support and customer service within a healthcare setting. Skilled in managing customer care desks, handling inquiries, and ensuring seamless communication between patients, visitors, and hospital departments. Currently pursuing a Post Graduate Diploma in Public Administration, enhancing expertise in public sector operations and service delivery.
Overview
7
7
years of professional experience
Work History
HOSPITAL COMMUNICATION CLERK
Kalafong Provincial Tertiary Hospital
01.2023 - 12.2024
- Manage the hospital's customer care desk, serving as the first point of contact for patients and visitors
- Provide guidance and assistance to patients, visitors, and staff regarding hospital services, processes, and facilities
- Communicate with patients and their families via telephone, email, letters, or face-to-face interactions to address inquiries and concerns
- Receive and document patient queries, complaints, or suggestions and ensure they are directed to the relevant hospital departments
- Follow up on queries with respective departments and provide timely feedback to patients or their families
- Monitor and maintain the hospital’s suggestion box and query logs
- Share information about hospital programs, health initiatives, or service updates with patients and the community
- Ensure that notices, brochures, and public announcements are readily accessible and up-to-date
- Direct patients and visitors to the appropriate departments or staff members within the hospital
- Keep track of all received and resolved queries, maintaining accurate records for management reviews
- Assist in coordinating and providing administrative support to hospital board
- Promote and implement Batho Pele principles.
ADMIN CLERK
MPC GEO, Environmental Consulting
01.2021 - 12.2021
- Managed travel arrangements and logistics
- Organized and maintained invoices, customer records, and other documents to ensure ease of retrieval
- Utilized advanced administrative and analytical skills to manage day-to-day operational activities
- Managed and routed incoming calls to relevant staff members using a multi-line telephone system
- Informed company personnel of visitor arrivals
- Ensured the reception area was clean and orderly to create a welcoming environment for visitors.
ADMIN CLERK
Abundant Life Community Church
01.2018 - 12.2019
- Coordinated travel arrangements for senior pastors and officials
- Coordinated church events and missions
- Collaborated with pastors, officers, and church members to maintain and document church records
- Consistently recorded minutes at church board and business meetings
- Managed paperwork for transferring incoming members and issuing baptism certificates
- Communicated with congregation members, committee members, and church leadership for various purposes.
Education
Post Graduate Diploma - Public Administration
University of South Africa
Pretoria, South Africa04-2025
Bachelor of Commerce - Tourism Management
University of Venda
Thohoyandou, South Africa05-2016
Grade 12 - Commerce
Matavhela Secondary School
Thohoyandou, South Africa01-2012
Skills
- Customer Service Skills
- Communication Skills
- Administrative Skills
- Problem-Solving and Query
- Resolution Skills
- Coordination and Multi-Tasking
- Computer Literacy
- Teamwork and Collaboration
- Time Management and Efficiency
References
1. Mr Given Makhuvele - Former Supervior at Kalafong Hospital : 0721977581
2. Ms. Mcena Innocentia- Colleague-at Kalafong Hospital: 012 318 6929/ 062 158 6013
3. Ms. Monyepao Patricia- Colleague at Kalafong Hospital: 012 318 6995/083 997 0904
Languages
English
Advanced (C1)
venda
Advanced (C1)
Pedi
Upper intermediate (B2)
Timeline
HOSPITAL COMMUNICATION CLERK
Kalafong Provincial Tertiary Hospital
01.2023 - 12.2024
ADMIN CLERK
MPC GEO, Environmental Consulting
01.2021 - 12.2021
ADMIN CLERK
Abundant Life Community Church
01.2018 - 12.2019
Post Graduate Diploma - Public Administration
University of South Africa
Bachelor of Commerce - Tourism Management
University of Venda
Grade 12 - Commerce
Matavhela Secondary School
Similar Profiles
Hloniphile MoyakeHloniphile Moyake
Medical Officer - Internal Medicine Department at Witbank Tertiary HospitalMedical Officer - Internal Medicine Department at Witbank Tertiary Hospital
THATO LEFOPSANE SOLOMON PHOSATHATO LEFOPSANE SOLOMON PHOSA
Locum Physiotherapist at Mediclinic Medforum Hospital Under Mpho TauLocum Physiotherapist at Mediclinic Medforum Hospital Under Mpho Tau
Lucky MahlanguLucky Mahlangu
Community Service Physiotherapist at Tembisa Provincial Tertiary HospitalCommunity Service Physiotherapist at Tembisa Provincial Tertiary Hospital