Tshilidzi Maphanda
Information Technology
Johannesburg,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Application Administrator
Tata Consultancy Service
Woodmead, Gauteng
09.2017 - Current
- Offered system and application support to internal employees.
- Delivered training, documentation and end-user support.
- Implemented new applications, features and enhancements to existing applications.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist customer to resolve issues related to HPSM application
- Pulling reports and update database using SQL query.
- Create accounts for HP service manager and HP service portal.
- Create and Modify HP service manager user interface and HP service portal forms.
- Assist Network controllers to log interactions, incidents, problems and close them
- HPSM server monitoring, perform health checks and restating of services
- Create SLA’s in HP service manager
- Train clients in the use of HPSM application
- Customize and configures workflows and business rules
- Resolve critical and high impact incidents requests.
- Ensure that all customer queries are addressed within the Service Level Agreement stipulated time frame.
System Administrator
Skhomo Technologies
Rivonia, Gauteng
03.2017 - 08.2017
- Diagnosed and executed resolution for all network and server issues
- Create network access points and network cables
- Wired and Wireless network support
- Set up new workstations (Computers and Laptops)
- Installation and monitoring of thin clients
- Installing and configuring softwares
- Perform server hardware upgrades.
- Remote/Telephone support to COGTA project called Municipal Infrastructure Grant (MIG)
- Group Policy Management, Joining computer to a domain, Adding users to the domain, giving permission to users and access to share drive
Systems Support Technician
Gijima
Vanderbijlpark, Gauteng
06.2015 - 06.2016
- Configure client’s equipment (Tablets, laptops and Desktops)
- Provide training to clients in the use of Smart board systems and applications
- Configure software and Operating Systems (windows 7 and 8)
- Connect clients to printers and resolve incidents with printers.
- Checking (verify and confirm) that e-Content is loaded and available in smart boards, laptops and tablets
- Research and learn about new software in the market that relates to the organization‘s functions
- Daily checking of Wi-Fi Connectivity and 3g network
- Setting up new work stations.
- Identify and solve various IT related problems
Education
Associate of Applied Science - Computer System Engineering
Vaal University of Technology
Vanderbijlpark 02.2010 - 04.2019
Skills
System upgrades
Technical Analysis
Good listening skills
Customer service
Analytical skills
Computer proficiency
Training & Development
MS Office
Adaptability
Troubleshooting/problem solving skills
Ability to work under pressure
Certification
MCSA (Windows 8)
Timeline
Application Administrator
Tata Consultancy Service
09.2017 - Current
System Administrator
Skhomo Technologies
03.2017 - 08.2017
Systems Support Technician
Gijima
06.2015 - 06.2016
Associate of Applied Science - Computer System Engineering
Vaal University of Technology
02.2010 - 04.2019