Tshifhiwa Rose Shiburi
Germiston
Summary
Astute Support lead with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
11
11
years of professional experience
Work History
Support lead
Transnova (PTY) LTD
4 2023 - Current
- Team management, Customer support, Root cause analysis, Process Improvement, Training and development, Data Analytics
- Communicated with clients to verify roots and causes of systems problems.
- Managed a team of support Analysts and System administrators, fostering teamwork and setting performance goals.
- Configured and tested operating systems and applications on TMS and OMS.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Responded to customer inquiries and provided technical assistance over phone and in teams sessions.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
Senior Order Planner
Transnova (PTY) LTD
04.2021 - 04.2023
- Order Management: Managing the end-to-end order process, from the time order is placed to fulfilment, ensuring accuracy and timeliness
- Analysing sales figures for each business, identifying opportunities to boost sales and achieve targeted numbers, and highlighting challenges that could hinder reaching these targets
- Cross-Functional Collaboration: Collaborating with sales (customer facing team) and logistics teams to align order planning activities with overall business objectives
- Team Leadership: Providing guidance and support to junior planners and collaborating with cross-functional teams to achieve departmental goals
- Conducting investigations and analysis of operational issues in Planning to identify root causes and develop solutions aimed at minimizing or preventing similar problems in the future
- Ensuring compliance with the system hygiene process for both Proteus and the Order Management System (OMS)
- Ensuring adequate coverage when Planners are on leave.
Planning Manager
Transnova (PTY) LTD
01.2020 - 01.2021
- Overseeing a team of 5 consisting of order and Transport planners.
Senior Planner
Transnova (PTY) LTD
04.2019 - 01.2020
Order Management clerk
Transnova (PTY) LTD
01.2017 - 01.2019
- Managing Order book for one of Tiger Brands major sites (Tastic).
Transport Planner
Transnova (PTY) LTD
01.2016 - 01.2017
Receptionist
Business modelling and Associates
01.2013 - 01.2016
Education
National Certificate: Supply Chain Management - Supply Chain Management
End To End Supply Chain Academy
Randburg, South Africa 04.2001 -
National Diploma in Industrial Engineering - Engineering
Tshwane University of Technology
Pretoria 04.2001 -
Enterprise Optimizer Developer Certificate -
River Logic
Online 04.2001 -
Skills
Issue and Resolution Tracking
Collaborative Team Player
System Configuration
Technical Documentation
Key Personal Attributes
- Detail-Oriented
- Effective communicator
- Organized
- Problem solver and self-driven
- Leadership skills
- Team Player
- Customer focused
Education And Qualification
Tshwane University of Technology, National Diploma in Industrial Engineering, 2009, Communication, Quality Assurance, Operational Research, Industrial Accounting, Work study, Production, Mathematics, Qualitative techniques, end to end, National Certificate: Supply Chain Management, 2021 - 2022, pending certification issuing, Efficiency: Minimizing costs and waste while maximizing productivity and efficiency in the supply chain., Responsiveness: Quickly adapting to changes in demand and supply conditions., Quality: Ensuring high-quality products and services throughout the supply chain., Customer Satisfaction: Meeting or exceeding customer expectations in terms of delivery, quality, and service., River Logic (Online), Enterprise Optimizer Developer Certificate, 2014, Building a process flow model using object and links., Categories: Customize financials, Perform Analysis, create visual model, communicate results, Data import and Export, Validate model., Communicate results using Dashboard, Queries and Reports., Mpandeli secondary school, Grade 12 Higher Certificate, 2000, Mathematics, Physical science, Biology, Economics, Geography, English, Tshivenda
First Names
Tshifhiwa Rose
Personal Information
- Maiden Name: Mugeri
- ID Number: 8204080799083
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
References
- Kevin Pietersen, Senior Manager: Managed Analytical Services, 082 461 4272
- Mo Malie, Executive: IT & Development, 084 045 7366
Hobbies
Exercise, walking outdoors
Reading
Learning a new skill
Timeline
Senior Order Planner
Transnova (PTY) LTD
04.2021 - 04.2023
Planning Manager
Transnova (PTY) LTD
01.2020 - 01.2021
Senior Planner
Transnova (PTY) LTD
04.2019 - 01.2020
Order Management clerk
Transnova (PTY) LTD
01.2017 - 01.2019
Transport Planner
Transnova (PTY) LTD
01.2016 - 01.2017
Receptionist
Business modelling and Associates
01.2013 - 01.2016
National Certificate: Supply Chain Management - Supply Chain Management
End To End Supply Chain Academy
04.2001 -
National Diploma in Industrial Engineering - Engineering
Tshwane University of Technology
04.2001 -
Enterprise Optimizer Developer Certificate -
River Logic
04.2001 -
Support lead
Transnova (PTY) LTD
4 2023 - Current
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