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Associate Principal Engineer

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Dynamic and results-driven professional with a comprehensive background in customer service and sales, as showcased in roles with Link Group and Probe Group. I hold an MBA from RMIT University with a specialization in Technology Management, Business Strategy, and Innovation, complemented by a Bachelor’s degree in Electronics and Communication Engineering from KLE Technological University. Demonstrates a strong track record of managing high-volume customer inquiries and effectively resolving complex issues, leading to enhanced customer satisfaction and loyalty. Exhibits a profound ability to develop and implement sales strategies, contributing to significant business growth and revenue generation. Skilled in leveraging marketing campaigns and CRM tools, such as Salesforce, to identify and capitalize on new business opportunities. Possesses excellent communication and interpersonal skills, adept at building lasting relationships with clients and stakeholders. Eager to bring a blend of technical acumen, strategic sales expertise, and customer-centric approach to the Sales Specialist role at MYOB, aiming to drive continued business success and customer value.

Present Professional Summary:

Knowledgeable Customer Service Consultant experienced in serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

Previous Professional summary:
Highly experienced finance professional with 11 years’ experience in the banking industry. Adapts seamlessly to constantly evolving accounting processes and technology. Adept at financial reporting, compliance, and general accounting. Specialize in reporting and analysis in both private and public sectors.

Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer service professional with extensive experience in providing effective support across various channels, including phone, email, and in-person interactions. Demonstrated ability to assist customers with account management and loan processing, ensuring compliance with KYC and AML regulations while maintaining accurate customer records. Skilled in resolving complaints and fostering strong customer relationships to enhance loyalty and retention. Proficient in digital banking solutions and product education, contributing to informed decision-making for clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed to delivering exceptional customer service through effective communication and problem-solving. Achieved a 100% customer satisfaction rating by resolving issues promptly and coaching new hires to meet performance goals, fostering a collaborative team environment.

Tshifhiwa Pearl Nengovhela

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Customer Service Consultant

Call Centre Agent

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Certificate of Higher Education - Physical science and accounting

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Customer Service Consultant

Call Centre Agent

Certificate of Higher Education - Physical science and accounting

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