Tshifhiwa Gifty Litshokhotha
Call Center Manager
Johannesburg
Summary
Experienced manager/ team leader/supervisor enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Digital Sales Manager
Car Track
Rosebank
05.2020 - Current
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Responsible to manage 46 Staff
- Achieved established KPI for team and individual performance.
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
Operations Manager
Luhambo Marketing
Morning Side
04.2019 - 03.2020
- Managing and assisting team leaders to run their telemarketing teams
- Insuring marketing is done
- Insuring that’s leads are sent to clients
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Assist with operational management
- Creating business budget dealing
- Manage human resources matter and employment
- Successfully led key projects which resulted production increased Creating and growing customer database
- Regular performance and accurate reporting
- Contribute to and manage marketing initiatives at call center level
Sales assistant Manager
Clientele Limited, Morningside, ZA
Morning Side
06.2017 - 03.2019
- Ensure professionalism & high quality is continually maintained
- Preparation of relevant reports and documents for senior sales managers
- Responsible to manage 30 consultants
- Responsible for staff employment
- Coached and mentored consultants to sales standard
- Managing day to day activities of 205 staff and assisting six supervisors
- Organizing work load, allocating leads, tasking team daily
- Managing team and individual performance
- Ensuring all administrative records are completed accurately
Sales Supervisor
Clientele Limited
Morningside
11.2014 - 06.2017
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- To deliver quality service through efficient and professional recruitment and training
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance
- Mentored team members to enhance professional development and accountability in workplace
Telesales Consultant
Clientele Limited
Morning Side
05.2012 - 11.2014
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Education
Diploma - Business Administration And Management
Business Management
Johannesburg 01.2014 - 12.2017
Certificate - Financial Service
Wealth Management Level 5
Durban, South Africa 01.2013 - 12.2014
Call Center Certificate - Call Center Certificate
Harambee
Johannesburg 01.2012 - 05.2012
No Degree - Civil Engineering
Unisa
Johannesburg, South Africa 01.2008 - 12.2012
High School Diploma -
Tshinavhe Secondary School
Vuwani 01.2007 - 12.2007
Skills
Sales proficiency
Product and service knowledge
Scripted calls
Technical skills
Staff education and training
Account management
Results-driven
Telemarketing expertise
Strategic account development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for Cartrack.
- Supervised team of 45 staff members.
- Supervisor of the year Runner up December 2015
- Employee of the Year December 2014
- Lead by example Year December 2013
References
Cartrack 0113203000
Joshua Malinga Company: Luhambo Marketing T 0110264362 M: 0827811201
Jaco van Niekerk Company: Clientele Limited T 011 250 3000 M: 0820616475
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Digital Sales Manager
Car Track
05.2020 - Current
Operations Manager
Luhambo Marketing
04.2019 - 03.2020
Sales assistant Manager
Clientele Limited, Morningside, ZA
06.2017 - 03.2019
Sales Supervisor
Clientele Limited
11.2014 - 06.2017
Diploma - Business Administration And Management
Business Management
01.2014 - 12.2017
Certificate - Financial Service
Wealth Management Level 5
01.2013 - 12.2014
Telesales Consultant
Clientele Limited
05.2012 - 11.2014
Call Center Certificate - Call Center Certificate
Harambee
01.2012 - 05.2012
No Degree - Civil Engineering
Unisa
01.2008 - 12.2012
High School Diploma -
Tshinavhe Secondary School
01.2007 - 12.2007