Tshifhiwa Nelwamondo
johannesburg
Summary
Organized and diligent professional with extensive experience in the banking sector, specializing in cost management and client relationship maintenance. Proven track record of achieving cost efficiencies while enhancing client service standards. Skilled in general administrative tasks essential for financial operations and adept at growing business client portfolios. Seeking to leverage operational expertise to manage diverse responsibilities with minimal supervision and represent organizational values effectively.
Overview
11
11
years of professional experience
Work History
Universal Banker
Standard bank
johannesburg, south africa
02.2025 - Current
- Driving results with a proven track record of exceeding sales targets. Issuing of new unsecured lending products (Credit card, Term loan, RCP and Overdraft). Responsible for driving sales growth, developing and executing sales strategies. Providing exceptional customer service. Taking demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities. Forming an accurate assessment and understanding of demands and acting on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative within parameters within Fais
Insurance Consultant
African bank
johannesburg, south africa
05.2024 - 01.2025
- Led initiatives to sell and update funeral policies, enhancing client satisfaction.
Conducted thorough reviews of client policies at renewal, ensuring alignment with current needs and budget.
Monitored market trends and regulatory changes to inform product recommendations.
Facilitated resolution of client enquiries, delivering expert guidance and support.
Communicated policy options clearly, tailored to client goals and objectives.
Sales Consultant
Capitec bank
Johannesburg, South africa
05.2015 - 09.2023
- Managed client interactions regarding credit cards, personal loans, funeral cover, investments, and home loans.
Ensured exceptional client service by addressing and fulfilling customer needs effectively.
Oversaw client information gathering for loan approvals, ensuring timely and precise data capture.
Streamlined administrative processes by handling data entry and filing tasks as needed.
Directed customer flow as the primary contact, enhancing the customer journey experience.
Provided knowledgeable advice to customers, resolving inquiries with a focus on first-contact resolution.
Education
NVQ Level 5 - Banking
Cornerstone performance solution
Johannesburg, GP01-2024
NVQ Level 4 - Matric
falcon educational school
Johannesburg, GP01-2011
NVQ Level 5 - Financial management
vhembe tvet college
Limpopo South africaSkills
- Customer service Administrative skills Data Entry Time management Credit Union Banking database Organizational skills Commercial Awareness Compliance Sales & Negotiation skills Resilience Cross-selling Sales Experience Cash Handling Marketing Problem Solving Skills Friendly and positive attitude Microsoft (Word, Excel) Deadline & Results-oriented High standards of ethics, integrit
Timeline
Universal Banker
Standard bank
02.2025 - Current
Insurance Consultant
African bank
05.2024 - 01.2025
Sales Consultant
Capitec bank
05.2015 - 09.2023
NVQ Level 5 - Banking
Cornerstone performance solution
NVQ Level 4 - Matric
falcon educational school
NVQ Level 5 - Financial management
vhembe tvet college