Hi, I’m
TSHIDISO MOKOENA
Johannesburg
My great religion is a belief in the blood, the flesh, as being wiser than the intellect. We can go wrong in our minds. But what our blood feels and believes and says, is always true. The intellect is only a bit and a bridle. What do I care about knowledge? All I want is to answer to my blood, direct, without fribbling intervention of mind, or moral, or what-not.
D. H. Lawrence
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Highly skilled armed response officer and professional Waiter experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated professional offering [CERTIFICATEIN FOOD AND BEVERAGE] in [HOSPITALITY]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
15
years of professional experience
Work History
Seabourn Sojourn Washington DC
Trainee Waiter
11.2022 - 02.2023
Job overview
- Maintained cleanliness of work area throughout shift including counters, tables, floors.
- Delivered food and drinks to guests' tables promptly and courteously.
- Greeted customers and provided menus.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Coordinated timely food delivery with kitchen and bar staff.
- Combine knowledge of wine pairings and recommendations enhancing customers' experience.
- Operated efficiently under high pressure situations while maintaining composure.
- Established rapport with guests, fostering loyalty and return visits.
- Effectively managed multiple tables simultaneously during peak hours.
- Collaborated with team members to ensure efficient service delivery.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Utilized upselling techniques to maximize sales opportunities per table.
- Maintained personal hygiene and proper uniform appearance.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Followed all safety and sanitation regulations when handling food or drinks.
- Informed customers of daily specials in an engaging manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Brought food and beverages to tables in a timely manner.
- Suggested additional items to customers based on their preferences and needs.
- Cleared away dirty dishes from tables after each course was finished.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Responded to customer inquiries regarding menu items in a polite and timely manner.
- Demonstrated knowledge of menu items, ingredients, preparation methods and garnishes.
Uber
Uber Driver
03.2021 - 04.2022
Job overview
- Cleaned vehicle regularly to maintain professional appearance.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Managed time effectively to ensure punctual pickups and drop-offs.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Maintained a friendly demeanor during all client interactions.
Radisson Blu Santon Hotel 5 StarsSanton
Head Waiter in Food and Beverage Department
03.2012 - 10.2020
Job overview
- Trained new employees to perform duties.
- Responded to ad hoc cleaning duties at end of shift.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained clean and organized dining area for optimal guest experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Coordinated timely food delivery with kitchen and bar staff.
- Effectively managed multiple tables simultaneously during peak hours.
- Utilized upselling techniques to maximize sales opportunities per table.
- Filled condiments and napkin containers during slack periods.
- Ensured adherence to health codes for cleanliness and sanitation practices.
- Promoted special offers or events to increase sales revenue.
- Handled cash transactions and operated POS system accurately.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Fidelity Security ServicesJohannesburg
Armed Reaction Security Officer
03.2008 - 08.2011
Job overview
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored security cameras to identify and respond to suspicious activity.
- Assisted in emergency evacuations, providing clear guidance to occupants.
- Patrolled crowds during events to preserve order and promote security.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Prepared detailed reports on any observed irregularities or violations.
- Identified potential threats, addressing situations calmly and professionally.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided first aid assistance until medical professionals arrived when necessary.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Controlled access points, verifying credentials before granting entry.
- Collaborated with law enforcement during investigations and emergencies.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Liaised with other staff members to ensure seamless communication.
- Performed thorough inspections of bags and belongings upon entry.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Maintained daily logs, documenting all security-related incidents.
- Responded promptly to alarms or incidents, securing scene efficiently.
- Assisted visitors with directions and general information as needed.
- Completed incident reports regarding violations of policies or procedures.
- Investigated suspicious activity and reported findings to management.
Education
University Overview
- Morris Isaacson High: Grade 11 2003
- V.S.C Security Academy cc. Certificate in Security - 2007
- South African Police Service - Competency Certificate - 2012
- Happy Defense & Investigation Security Training College - Reaction Officer - 2011
- Fidelity Corporate Service - 2010
- South Africa Gauteng College - National Certificate in food and beverage Service 14113- 2014
- Institute Of Emergency First Aiders - First aid level 1 2018
Skills
- Organizing Skills
- Positive and professional
- Service prioritization
- Quality Control
- Relationship Management
- Professional Appearance
- Liquor, wine, and food service
- Compliance standards
- Serving expertise
- Guest Relations Management
- Cultural Sensitivity
- Socializing Skills
- Communication Skills
Accomplishments
Registered as a Security Provider as contemplated in terms of Section 21 of the Private Security Industry Regulation Act, 2001 (Act No. 56 of 2001) with a Grade C. Reg No: 1527741
Personal Information
Driving License: Code 10 (PDP) + Driver's Evaluation Certificate
Languages
- South Sotho
- English
- Afrikaans
- Zulu
- Xhosa
- Sepedi
References
Morris Isaacsin High School, 1349 Central Western Jabavu, P.O Kwa-Xuma, 1868, 011 930 2389
Hobbies and Interests
- Writing
- Cooking
- Enjoying indoors and Outdoors activities
Languages
English
Intermediate
B1
Timeline
Trainee Waiter
Seabourn Sojourn
11.2022 - 02.2023
Uber Driver
Uber
03.2021 - 04.2022
Head Waiter in Food and Beverage Department
Radisson Blu Santon Hotel 5 Stars
03.2012 - 10.2020
Armed Reaction Security Officer
Fidelity Security Services
03.2008 - 08.2011
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
HybridImportant To Me
Personal development programsTeam Building / Company RetreatsWork-life balancePaid time off401k matchPaid sick leaveHealthcare benefitsCareer advancementCompany Culture4-day work weekFlexible work hoursWork from home optionStock Options / Equity / Profit SharingCertification
- Licensed [Job Title] - [Timeframe]
Interests
Cultural.
Language.
New frontier
Additional Information
Professional and exceptional, interpersonal skills and knowledge.. experience with the industry and the attachments of many features and factors that may help in improving the effectiveness of the vast majority of the world.
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