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TSHIDISO MOKOENA
Waiter
Johannburg (SOWETO)
Summary
Last of the family father passed away. One daughter 11 years now. 1 sister.
Overview
18
18
years of professional experience
Work History
Uber Driver
Uber
Johannesburg
03.2021 - 04.2022
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Followed applicable traffic regulations and traffic laws.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Observed passengers during the journey and reported any suspicious behavior.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Helped passengers with luggage, collected fares and politely answered questions.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Communicated with passengers regarding estimated time of arrival.
- Followed company guidelines and policies when interacting with passengers.
- Supported safe transportation initiatives within the rideshare community by attending driver training sessions regularly.
- Contributed to community engagement by participating in local events as a Rideshare Driver representative.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Drove VIPs to corporate events and meetings.
- Processed payments for rides and provided accurate change when necessary.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Responded with ease to sudden changes in routes and schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Delivered passengers to destinations safely and on time.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Developed deep knowledge of local routes and area destinations.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Responded to passenger concerns and complaints politely and professionally.
- Pointed out landmarks and other points of interest to passengers.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Head Waiter in Food and Beverage Department
Radisson Blu Santon Hotel 5 Stars
Santon
03.2012 - 10.2021
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Prepared specialty desserts for customers for special occasions.
- Supervised server staff and simultaneously served personal section of tables.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained staff members on use of POS system.
- Increased sales significantly by upselling higher-end products to customers.
- Greeted new customers, discussed specials, and took drink orders.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Checked identification for minimum age for sale of alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Managed food resources, memorized orders, and coordinated customer service.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Processed orders and sent to kitchen employees for preparation.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Armed REACTION RESPONSE Officer
FIDELITY SECURITY
Robertville Roodepoort Johannesburg
11.2007 - 02.2012
- Collaborated closely with management to address potential security threats and develop appropriate action plans.
- Responded to 911 calls for medical emergencies.
- Ensured compliance with all relevant regulations through diligent adherence to established policies and procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Served as a liaison between law enforcement agencies and clients, contributing to seamless coordination during emergencies or investigations.
- Provided patient families with post-medical care instructions.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded swiftly to emergency situations, providing immediate assistance and coordinating with relevant authorities.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Trained new EMTs on proper protocols and procedures.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Utilized communication devices to maintain contact with supervisors.
- Assisted with lifting and moving patients.
- Conducted patient intake and triage procedures.
- Delivered emotional support to patients and families.
- Managed access control systems, ensuring that only authorized individuals were granted access to restricted areas.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Worked effectively under pressure during high-stress situations, remaining calm and focused on resolving issues efficiently.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Handled patient transfers from one medical facility to another.
- Reduced incidents of theft and vandalism by maintaining a strong presence in high-risk locations.
- Immobilized patient for placement on stretcher and ambulance transport.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Mitigated potential risks by conducting comprehensive site assessments and identifying areas requiring increased attention or improvement efforts.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Educated public on emergency medical services.
- Observed patient behavior to report changes to medical personnel.
- Contributed to team success through active participation in meetings, sharing ideas for process improvements, and supporting colleagues as needed.
- Supported the implementation of new technology within the team, streamlining processes for quicker incident resolution.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Enhanced security measures by conducting thorough and consistent patrols of assigned areas.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Collaborated with medical doctors and other healthcare professionals.
- Improved communication between team members by implementing a standardized reporting system for all Response Officers.
- Dispensed medications and monitored patient reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Performed medical tests and collected samples for laboratory analysis.
- Conducted preliminary investigations at scenes of major crimes.
- Assisted in the design of customized security plans for individual clients, addressing their unique needs while adhering to company standards.
- Raised awareness among employees about safety protocols by providing informative presentations tailored to specific workplace environments.
- Assessed medical conditions of patients in pre-hospital settings.
- Apprehended offenders and conducted interviews and interrogations.
- Answered emergency calls for help from citizens and business owners.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Evaluated and adjusted security measures based on regular assessments of potential threats, maintaining a safe environment for all.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Maintained accurate records of all incidents, actions taken, and follow-up measures required.
- Provided excellent customer service while performing duties, fostering positive relationships with clients and building trust in our capabilities.
- Conducted regular equipment inspections to ensure optimal functionality during critical situations.
- Assisted in the development of effective security protocols for improved response times and incident management.
Labour
Stefanutti & Branson Reconstructions
01.2004 - 12.2006
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
Education
Certificate In Food And Beverage - Hospitality
South West Gauteng College (SWGC) Roodepoort
Johannesburg 06.2014
Skills
Organizing Skills
Socializing Skills
Communication Skills
Adaptability and Flexibility
Safety-focused
Continuous Improvement
Multitasking Abilities
Map Reading
Transportation Coordination
Equipment Maintenance
Communication and Interpersonal Skills
Two-Way Radio Operation
Organizational Skills
Passenger Reviews or Endorsements
Safety Equipment Verification
Client Relations
Transportation Logs
GPS and route planning
Closed-Circuit TV Cameras
Fire Extinguisher Use
Interpersonal Communication
Efficiency and Time Management
Schedule Coordination
Strong Working Relationships
Relationship Building
Vehicle inspections
Accident Reports
Service Promotion
Defensive Driving
Google Maps
Teamwork and Collaboration
Safety Management
Analytical Skills
Time management abilities
Local knowledge
Document Management
Fare and Voucher Collection
Safe Driver Training
Commercial Driving Experience
Reliability
Schedule Management
Federal and State Driving Regulations
Customer Engagement
Analytical Thinking
Licensing Requirements
Exterior Washing and Polishing
Passenger Safety
Task Prioritization
Hotel and Restaurant Recommendations
Team Collaboration
Decision-Making
Customer Relationships
Vehicle Maintenance
Passenger safety management
GPS Navigation
Passenger transportation
Valid Vehicle Insurance and Registration
Payment Collection
Excellent Communication
Security Monitoring
Report Preparation
Interpersonal Skills
Behavior Management
Log Book Maintenance
Problem-solving aptitude
Professionalism
Cleanliness
Incident Reporting
DOT Inspections
Commercial Drivers License CDL
Insurance Requirements
Traffic Laws and Regulations
Problem-solving abilities
Emergency Response
Goal Setting
RFID Tracking
Customer-Oriented
Dependable and Trustworthy
Effective communication skills
Route Planning
Problem-Solving
Written Communication
Fluent in English
First Aid Certification
Professional Demeanor
Time Management
Effective Communication
Passenger Assistance
Valid Driver's License
Customer Support
Digital Dispatch
Student Interaction
Customer Retention
Accomplishments
Registered as a Security Provider as contemplated in terms of Section 21 of the Private Security Industry Regulation Act, 2001 (Act No. 56 of 2001) with a Grade C. Reg No: 1527741
Personal Information
Driving License: Code 10 (PDP) + Driver's Evaluation Certificate
References
Morris Isaacsin High School, 1349 Central Western Jabavu, P.O Kwa-Xuma, 1868, 011 930 2389
Timeline
Uber Driver
Uber
03.2021 - 04.2022
Head Waiter in Food and Beverage Department
Radisson Blu Santon Hotel 5 Stars
03.2012 - 10.2021
Armed REACTION RESPONSE Officer
FIDELITY SECURITY
11.2007 - 02.2012
Labour
Stefanutti & Branson Reconstructions
01.2004 - 12.2006
Certificate In Food And Beverage - Hospitality
South West Gauteng College (SWGC) Roodepoort
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Interests
Elevate to new felds