Tshidiso Mofokeng
Snr Business Analyst
Roodepoort
Summary
I am a highly motivated individual driven by challenges and committed to completing tasks efficiently. With a BSc in Computer Science, a certificate in business systems analysis (BSA), and 6 years of experience in Consulting and banking, I have honed my skills both as an individual contributor and as a leader, earning a strong reputation within my team.
My professional journey reflects a continuous pursuit of knowledge and skill development, particularly in new and emerging technologies. However, my core belief lies in the importance of human relationships and people-centric approaches in business. I prioritize creating and nurturing positive relationships, considering them as vital as technical proficiency in achieving success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Senior Business Analyst
First National Bank
- Work closely with business stakeholders to understand their needs, objectives, and challenges
- Elicit, document, and analyze business requirements, processes, and workflows
- Translate business requirements into clear and concise functional specifications for technical teams
- Collaborate with technology teams to design solutions that meet business needs
- Serve as a liaison between business stakeholders and technology teams
- Identify areas for process optimization and efficiency enhancement
- Monitor project progress and identify potential risks or deviations from the plan
- Requirements gathering
- Discuss design and exceptions with client by also referring to problems with the current applications
- Use UML to define classes and the structure of the system
- Class diagrams to show the relationship, attributes and operations of the classes.
Business System Analyst / DevOPs Engineer
First National Bank
01.2016 - 01.2020
- Requirements gathering and analysis
- Identify and recommend software solutions
- Support process improvement initiatives
- Leverage Agile project management tools such as Jira, Confluence
- Multiple systems integrations with different architectures
- Assess usefulness of pre-developed application packages and adapted them to user environment
- Expand and modify old systems to serve new purposes and improve workflow.
SYSTEMS ENGINEER
Peregrine Holdings (PTY) LTD
01.2016 - 01.2020
- Operational and business support for 3rd party financial and trading applications running in production environment (e.g Bloomberg, Reuters, Hermes, Iress, BDA, Talx)
- Support of trading operations, including telephonic support of clients
- Overseeing the deployment of software from the UAT environment to the production once testing has successfully taken place in the UAT environment
- Perform daily monitoring and management of network, security, backups, servers, desktops, applications, web site and power.
SYSTEMS ENGINEER
Integr8 IT (PTY) LTD
01.2016 - 01.2020
- Analysis of technical and functional problems based on information from clients
- Solved support issues on clients' servers using Citrix and VPN connection
- Escalate problem issues to the development team in accordance with ITIL processes
- Following up on open support tickets to see if the problem had been resolved or if further information investigation needed
- Recommend, schedule, and perform network & system improvements, upgrades, and repairs.
Education
Bachelor of Science - Informationa Technology
Mancosa
Johanessburg, South Africa 01.2021 - 01.2022
Skills
Business Process Mapping
Information modeling
Process Optimization
User Acceptance Testing
Websites
Certification
Business systems analysis (BSA)
Timeline
Business systems analysis (BSA)
03-2022
Bachelor of Science - Informationa Technology
Mancosa
01.2021 - 01.2022
Business System Analyst / DevOPs Engineer
First National Bank
01.2016 - 01.2020
SYSTEMS ENGINEER
Peregrine Holdings (PTY) LTD
01.2016 - 01.2020
SYSTEMS ENGINEER
Integr8 IT (PTY) LTD
01.2016 - 01.2020
Senior Business Analyst
First National Bank
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