Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tshidi Kapoko

Customer Care Consultant
Johannesburg

Summary

Dynamic Customer Service Representative with a proven track record at Medicross Medical Centre, excelling in conflict resolution and patient relations. Leveraged active listening and critical thinking to enhance patient satisfaction, while mentoring new hires to foster team development. Achieved efficient billing processes, ensuring accuracy and timely resolution of inquiries.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Medicross Medical Centre
09.2017 - Current
  • Assisted patients with appointment scheduling and inquiries
  • Managed patient records using electronic health systems
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy and compassion
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Patient billing, accounts and remittance processing
  • Daily verification of billing transactions and preparing of billing records
  • Processing of chronic medication
  • Assistance team leader

Education

No Degree -

Masithwalisane Secondary School
Gauteng

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Customer relations

Relationship building

Conflict resolution

Professional telephone demeanor

Scheduling

Team development

Customer education

Timeline

Customer Service Representative

Medicross Medical Centre
09.2017 - Current

No Degree -

Masithwalisane Secondary School
Tshidi KapokoCustomer Care Consultant