
Dynamic Customer Service Representative with a proven track record at Medicross Medical Centre, excelling in conflict resolution and patient relations. Leveraged active listening and critical thinking to enhance patient satisfaction, while mentoring new hires to foster team development. Achieved efficient billing processes, ensuring accuracy and timely resolution of inquiries.
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Conflict resolution
Professional telephone demeanor
Scheduling
Team development
Customer education