Tshibadi Mbaya

As a Sales Associate at Labs Cosmetics, I honed my skills in customer engagement and product knowledge, while contributing to an exceptional shopping experience for our clientele. My role allowed me to immerse myself in the world of skincare and formulations, and I am proud to highlight the following achievements:

• Enhanced Customer Experience: Delivered personalized product recommendations based on individual customer needs, resulting in a significant increase in customer satisfaction and repeat visits.
• Inventory Management Expertise: Implemented efficient inventory tracking methods that reduced stock discrepancies by 20%, ensuring the availability of popular products, and optimized store operations.
• Diversity in Customer Interaction: Engaged effectively with a wide array of customers from various backgrounds, fostering an inclusive environment, and increasing store loyalty through attentive service.
• Sales Performance: Consistently achieved or exceeded monthly sales targets by utilizing in-depth product knowledge and upselling techniques, leading to a notable increase in store revenue.
• Training and Development: Assisted in training new team members in customer service best practices and product knowledge, contributing to a cohesive and knowledgeable team atmosphere.
• Feedback Integration: Actively gathered and documented customer feedback to inform product selection and merchandising strategies, leading to a more curated shopping experience that enriched customer satisfaction and engagement.

This experience has not only strengthened my abilities in sales and customer service, but also deepened my passion for skincare and the science behind formulations.

As a personal assistant to the quantity surveyor at GridLine Constructions, I played a crucial role in enhancing project efficiency and administrative operations. My contributions not only supported daily workflows, but also facilitated the successful execution of projects through organized planning and management.

• Streamlined Project Management: Enhanced proficiency in Microsoft Project and Excel, enabling precise budget tracking, resource allocation, and project timeline management, which significantly improved project delivery timelines and cost-effectiveness.
• Optimized Administrative Efficiency: Developed and implemented efficient scheduling systems for appointments and project meetings, resulting in a 30% reduction in scheduling conflicts, and improved team collaboration.
• Effective Communication Liaison: Actively managed incoming inquiries via phone and email, serving as a professional point of contact, that maintained high levels of client satisfaction, and ensured prompt responses to project-related questions and concerns.
• Data Management & Reporting: Leveraged advanced skills in Microsoft Office to create comprehensive reports and presentations, effectively summarizing project statuses and financial forecasts that aided in informed decision-making for stakeholders.
• Task Prioritization & Multitasking: Successfully handled a diverse range of administrative tasks, demonstrating exceptional multitasking abilities that prioritized critical project needs, while ensuring all office functions operated smoothly and effectively.

These experiences have equipped me with a robust skill set, making me a valuable addition to any dynamic team looking to enhance operational capabilities, and drive project success.