Tebogo Monnakgotla
Vereeniging
Summary
Results-driven Process Laboratory Supervisor with expertise in water quality compliance, report writing, and team collaboration. Proven track record in implementing strategic improvements and enhancing customer satisfaction. Detail-oriented water sector specialist with extensive experience in operational oversight and technical reporting. Executes comprehensive analysis of water quality, delivering actionable insights to clients. Champions strategic planning and process optimisation, enhancing service delivery and client satisfaction.
Overview
24
24
years of professional experience
Work History
Process Laboratory Supervisor
Rand Water
Zuikerbosch
03.2022 - Current
- Ensuring that water samples are analyzed daily for compliance
- Compile water quality compliance reports
- Implementation and review of laboratory procedures
- Compile and present water quality compliance and technical reports to customers.
- Investigation corrective action and implement opportunities for improvement.
- Investigate and resolve customer complaints, ensuring high satisfaction.
- Compile bulk chemical quality compliance reports
- Oversee laboratory operations, stock control, and safety protocols.
Supervisor Scientific Services
Rand Water
MP
07.2010 - 03.2022
- Daily management of Chemistry, Microbiological laboratories and Sampling program.
- Blue Drop Officer and lead presenter.
- Implementation and review of water safety plan, risks registers and incident management protocol.
- Weekly maintenance and operation meeting attendance with customers (Municipalities).
- Developed and presented technical reports with stakeholders with water quality information/ trends (Municipalities).
- Attend quarterly water catchment meetings with stakeholders.
- Participate in process capability inspections.
- Advised municipalities and customers on optimizing water services operations and maintenance through weekly meetings.
- Built and maintained strong relationships with municipal and industry clients.
Water Technician
Rand Water
MP
08.2004 - 06.2010
- Daily sampling and analysis of water samples.
- Calibrated and maintained instruments to keep equipment fully operational.
- Water treatment plants and package plants inspections and optimization.
- Weekly water stream and sewage sample collection and sent to internal and external laboratories.
- Collecting, recording, organizing and storing laboratory data.
- Oversaw items in inventory and reordered before supplies diminished.
Process Controller
Rand Water
MP
07.2002 - 07.2004
- Daily water treatment process operation.
- Daily processing of flow meter reading.
- Water balancing and monitoring water reservoirs.
- Reduced operational costs for the company through effective monitoring of equipment performance and chemical dosages.
- Followed safety protocols while handling hazardous materials.
Education
High School -
SJ van der Merwe Technical
12.1994
Bachelor of Technology - Quality
University of South Africa
04.2016
Postgraduate - Project Management
SBL (UNISA)
01.2025
Project Management Certificate -
01.2004
Pump Station Operation Certificate -
01.2003
Diploma - Water Care
Tshwane University of Technology
01.2002
Skills
- Customer orientation
- Attention to detail
- Interpersonal communication
- Analytical skills
- Report writing
- Team collaboration
- Technical report writing
- Analytical-thinking
- Project leadership
- Quality control procedures
- Workflow coordination
- Quality control monitoring
- Critical-thinking
- Strategic planning
- Service quality standards
- Technical communication
- Customer complaint management
- Strong communication
- Sample collection and processing
References
- Mpho Makhavhu, Deputy Director, Bushbuckridge Municipality, 0838223146
- Richard Vilakazi, Distribution Supervisor, Mbombela Municipality, 081895179
- Mxolisi Scwebu, Manager: Capacity Building, Rand Water, 0733764470
Timeline
Process Laboratory Supervisor
Rand Water
03.2022 - Current
Supervisor Scientific Services
Rand Water
07.2010 - 03.2022
Water Technician
Rand Water
08.2004 - 06.2010
Process Controller
Rand Water
07.2002 - 07.2004
High School -
SJ van der Merwe Technical
Bachelor of Technology - Quality
University of South Africa
Postgraduate - Project Management
SBL (UNISA)
Project Management Certificate -
Pump Station Operation Certificate -
Diploma - Water Care
Tshwane University of Technology