Tshiamo Nkululeko Magubane
Summary
Motivated Retail Assistant with hands-on experience in customer service, product handling, and sales support. Engaged customers and identified their needs to drive sales through effective selling techniques such as active listening and upselling. Delivered a positive shopping experience while reliably meeting sales targets.
Overview
3
3
years of professional experience
Work History
Picker and Packer
PnP Gardens
Cape Town
05.2025 - Current
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Checked product quality frequently, reporting problems to supervisor.
- Exceeded targets by quickly and accurately preparing orders.
- Checked all items for damage or faults before packing to minimise customer returns.
- Handled fragile items with care during the picking and packing process, using appropriate materials for protection.
- Kept products separated, organised and in good rotation for easy retrieval.
Marketing and Communications Manager
Brooklyn City Colleges
07.2024 - 01.2025
- Analysed market trends and consumer behaviour to inform data-driven marketing decisions.
- Organised successful campaigns for rebranding and positioning.
- Worked collaboratively with clients to create innovative, engaging campaigns to achieve objectives.
- Prepared communication projects to promote new products and services.
- Strengthened integrity of communication channels.
- Guided daily operations based on current and upcoming projects.
- Supervised administrative teams supporting advertising and PR staff.
Retail and Field Worker
AllRound Fitness Africa
01.2024 - 06.2024
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Engaged customers in conversation to offer helpful product and purchase support.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Administrative / Registry Operations
Exclusive Books
Mall of Africa
02.2023 - 12.2023
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
Grade 12 -
Charlton Vos Secondary School
01-2022
Skills
- Time management
- Problem solving
- Attention to Detail
- Quality assurance
- Customer service
- Safety compliance
Additional Information
Date of Birth: 7 June 2001
Address: Cape Town, Wynberg
Gender: Male
Nationality: South African
Criminal Record: None
Languages
English
Proficient
C2
IsiZulu
Proficient
C2
Setswana
Proficient
C2
Timeline
Picker and Packer
PnP Gardens
05.2025 - Current
Marketing and Communications Manager
Brooklyn City Colleges
07.2024 - 01.2025
Retail and Field Worker
AllRound Fitness Africa
01.2024 - 06.2024
Administrative / Registry Operations
Exclusive Books
02.2023 - 12.2023
Grade 12 -
Charlton Vos Secondary School