Tshiamo Makhalemele

• Revived 8 dormant clients, 2 of which have become one of our biggest clients.
• Developed and maintained comprehensive technical understanding of products, services and competitors to enhance sales presentations.
• Managing key accounts
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Opened new accounts for some of the biggest construction companies in SA. Some of which include: Barrow Construction, Archstone Construction, Tri-Star Construction, and Civtek.
• Helped develop a new CRM system that eases the paper load that previous reps used. Easing burden of repeating work across systems, decreasing our paper use, and making tracking of my daily planning and execution more streamlined.
• In the last 5 years before me only 1 of the 4 conveyors were rented out. Currently 3 of the 4 conveyors are out to my clients on long-term hire.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication, and overseeing the timely delivery of equipment, and fast turnaround time on swapping faulty equipment.
• Of the 7 main equipment hire companies Coastal and Talisman offer the highest price point. Even with this being the case I managed to get market share from the lower-priced competitors by building and leveraging relationships.
• Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
• Provided comprehensive on-site product training to general workers on our equipment.
• Forged strong relationships with various Contract Managers, Quantity Surveyors, Engineers, Site Managers/Agents, C-Suite Executives, Directors, etc.
• Listened to customer needs and desires to identify and recommend optimal products which requires to have a firm grip on a variety of equipment and their application.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Developed and implemented sales strategies to increase profits that led me to reach my sales target of R45 000 in my third month.
• Developed and maintained a comprehensive technical understanding of products, services and competitors to enhance sales presentations.
• Generated daily, weekly, and monthly reports on sales performance and updates for the manager to scrutinise and give feedback.
• Managed key accounts by maintaining relationships, visiting their sites and offices, ensuring timely delivery of equipment, etc.
• Attended trade shows to represent company products, generate leads, and network with potential clients.
• Negotiated contracts with clients and developed relationships with key personnel like Contracts Manager, Buyers, Site Managers, Quantity Surveyors, and C-Suite Executives.
• Utilised CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Found an existing company portfolio that we send to prospective clients and, with my input, helped revamp it to make it appeal more to the client base.

• Negotiated, facilitated, and managed real estate transactions that focused heavily on rental units.
• JustSellProperties being a commission-only payment structure with monthly rental units targets, i was known for consistently reaching and exceeding monthly.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales and rentals.
• Developed new business and managed new and existing clients.
• Built an extensive client base of repeat clients who mainly look for rental units. That being testament to my ability to build and maintain professional relationships.
• Communicated with clients to understand property needs and preferences.
• Managed contracts, negotiations, and all aspects of sales to finalise purchases and exceed customer expectations.
• Advised clients on market conditions and property value for informed decision-making.

Ran and managed the daily operations of my own logistics company transporting chrome and manganese.

Some of my roles included:

• Strengthened client relationships with regular communication, timely delivery of commodities, and high-quality services.
• Successfully sought new business to transport commodities from mines, private buyers and sellers, etc.
• Navigated the business through rough and uncertain business and economic times during COVID.
• Delivered consistent revenue through COVID by developing and maintaining reliable and trustworthy relationships that can still be called upon to this day.
• Attending to and managing truck breakdowns.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Managed the risk of truck breakdowns effectively by instituting comprehensive mitigation strategies to buffer any delays to set delivery times.
• Increased overall company performance and reliability by implementing strategic initiatives like creating individual Whatsapp groups for all my clients and my driver, mechanic and this proved to be beneficial for streamlined communication and transparent processes.
• Maintained proper service and upkeep records for the truck.
• Maintaining positive cash flows.
• Maintained our credit-worthiness with our credit suppliers that included Fundi Tyres for tyres and Global Garage for diesel.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Quotes and invoicing.
• Managed the finances of the company.

• Screened emails and responded accordingly to support executive correspondence.
• Worked directly with the director to initiate new projects and assist in various processes.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Collaborated on special projects to improve overall business operations within the organisation efficiently.

• Successfully assisted to oversee the completion of a 80 unit RDP project in Pimville, Johannesburg South, and refurbishment of Fred Norman Secondary School in Ennerdale on time and in budget.
• Throughout the 13 months we maintained an accident-free record by maintaining strict safety protocols.
• Delivered high-quality workmanship by overseeing the aspects of construction from start to finish.
• Maintained accurate records of daily activities, including time sheets, material logs, and safety reports
• Evaluated incoming materials for quality and amounts ordered.
• Addressed issues with employees and customers to manage healthy conflict resolutions.
• Under the guidance of the site manager I monitored project progress, ensuring adherence to timelines.
• Provided feedback to workers on job performance and safety procedures.
• Directed projects according to schedule and quality demands.
• Scheduled job assignments for staff to monitor progress and performance.