Summary
Work History
Education
Skills
Software
Timeline
BusinessAnalyst

Tshiamiso Refiloe Mofokeng

Sales Manager
Johannesburg

Summary

Dynamic Sales Manager with a proven track record at Nyalu Communications, excelling in client relationship management and sales planning. Achieved consistent sales growth through strategic initiatives and motivational leadership. Expert in key account management, fostering loyalty and repeat business while enhancing team performance through effective training and support.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Sales Manager

Nyalu Communications
2021 - 2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Consultant /Sales Supervisor

Nyalu Communications
2014 - 2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Sales Executive

Kevro / Barron
2009 - 2014
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Demonstrated products and specific features at customer locations and special events.
  • Researched potential clients and markets to prepare for appointments.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.

Reception Assistant

Spectank
2002 - 2004
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
  • Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
  • Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Marketing Management

Parktown College
South Africa
01-2000

Skills

Sales planning

Software

Sage

Pastel

Timeline

Sales Manager

Nyalu Communications
2021 - 2024

Sales Consultant /Sales Supervisor

Nyalu Communications
2014 - 2018

Sales Executive

Kevro / Barron
2009 - 2014

Reception Assistant

Spectank
2002 - 2004

Marketing Management

Parktown College

Similar Profiles

  • NTHATI ELIZABETH MOTSWENENGNTHATI ELIZABETH MOTSWENENG

    Receptionist at Nyalu CommunicationsReceptionist at Nyalu Communications

  • John LittonJohn Litton

    Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications

  • Darrell LintonDarrell Linton

    Logistics Management Specialist at Department of Defense, U.S. Army Communications-Electronics Command (CECOM), Communications Security Logistics Activity (CSLA)Logistics Management Specialist at Department of Defense, U.S. Army Communications-Electronics Command (CECOM), Communications Security Logistics Activity (CSLA)

  • SIKHUMBUZO PINYANASIKHUMBUZO PINYANA

    Key Account Manager at Probe Integrated Mining TechnologiesKey Account Manager at Probe Integrated Mining Technologies

  • Nandi Sebenzile YendeNandi Sebenzile Yende

    Project coordinator at CTU training solutionsProject coordinator at CTU training solutions

CREATE PROFILE
Tshiamiso Refiloe MofokengSales Manager